How To Fix BS_SSC_SR018 - Service request & exists

SAP Error Message - Details

• Message type: E = Error

• Message class: BS_SSC_SR - Message Class for Service Request

• Message number: 018

• Message text: Service request & exists

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message BS_SSC_SR018 - Service request & exists ?

  The SAP error message BS_SSC_SR018, which states "Service request & exists," typically occurs in the context of SAP Service Request Management or when dealing with service requests in the SAP system. This error indicates that a service request with the specified identifier already exists in the system, which can prevent the creation of a new service request with the same identifier.
  Cause:
  
  Duplicate Service Request: The most common cause of this error is that a service request with the same identifier already exists in the system. This can happen if a user attempts to create a new service request using an identifier that has already been assigned to another request.
  System Configuration: There may be specific configurations or settings in the SAP system that enforce unique identifiers for service requests, leading to this error when a duplicate is detected.
  Data Entry Error: Users may inadvertently enter the same service request number or identifier due to a misunderstanding of the system's requirements.
  
  Solution:
  
  Check Existing Service Requests: Before creating a new service request, check the existing service requests in the system to see if one with the same identifier already exists. You can do this by searching for the service request in the relevant transaction or application.
  Use a Unique Identifier: If you need to create a new service request, ensure that you are using a unique identifier that does not conflict with existing requests. This may involve generating a new number or allowing the system to auto-generate one.
  Review System Configuration: If you believe that the error is due to system configuration, consult with your SAP administrator or technical team to review the settings related to service request management. They may need to adjust the configuration to allow for the creation of new requests under certain conditions.
  Error Handling: Implement error handling in your application or process to catch this error and provide users with a clear message about the existence of the service request, along with guidance on how to proceed.
  
  Related Information:
  
  SAP Notes and Documentation: Check SAP Notes for any known issues or patches related to this error message. SAP's support portal may have additional information or updates that can help resolve the issue.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_SERVICE_REQUEST, or others that pertain to service request management in SAP.
  User Training: Ensure that users are trained on how to properly create and manage service requests to minimize the occurrence of this error in the future.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.