How To Fix BS_SSC_SR023 - CRM Service Request UI being launched in a browser

SAP Error Message - Details

• Message type: E = Error

• Message class: BS_SSC_SR - Message Class for Service Request

• Message number: 023

• Message text: CRM Service Request UI being launched in a browser

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Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BS_SSC_SR023 - CRM Service Request UI being launched in a browser ?

  The SAP error message BS_SSC_SR023 typically indicates an issue related to the CRM Service Request UI being launched in a browser. This error can occur for various reasons, and understanding the cause and potential solutions can help resolve the issue.
  Cause:
  
  Browser Compatibility: The browser being used may not be compatible with the SAP CRM Service Request UI.
  Configuration Issues: There may be misconfigurations in the SAP system or the UI settings.
  Authorization Issues: The user may not have the necessary authorizations to access the Service Request UI.
  Network Issues: There could be network-related problems preventing the UI from loading correctly.
  SAP Notes: There may be relevant SAP Notes that address specific bugs or issues related to the Service Request UI.
  
  Solution:
  
  
  Check Browser Compatibility:
  
  Ensure that you are using a supported browser version. SAP typically recommends using specific versions of browsers like Chrome, Firefox, or Internet Explorer.
  Clear the browser cache and cookies, and try accessing the UI again.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings in the SAP system for the CRM Service Request UI. Ensure that all necessary parameters are set correctly.
  Verify the settings in transaction SPRO under the relevant CRM settings.
  
  
  
  Verify User Authorizations:
  
  Ensure that the user has the necessary roles and authorizations to access the Service Request UI. You can check this in transaction SU53 after the error occurs to see if there are any authorization issues.
  
  
  
  Check Network Connectivity:
  
  Ensure that there are no network issues that could be affecting the connection to the SAP system. This includes checking firewalls, VPNs, or proxy settings.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address the specific error message or related issues. Implement any recommended fixes or patches.
  
  
  
  Debugging:
  
  If you have access to the backend, you can enable debugging to get more detailed information about what might be causing the error.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error message and the steps you have already taken.
  
  
  
  Related Information:
  
  SAP Community: You can search for discussions related to the error message on the SAP Community forums, where other users may have shared their experiences and solutions.
  Documentation: Review the official SAP documentation for CRM Service Request UI for any specific requirements or known issues.
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  
  By following these steps, you should be able to identify and resolve the issue related to the BS_SSC_SR023 error message in the SAP CRM Service Request UI.