How To Fix BG092 - Warranty check: Void warranty counter

SAP Error Message - Details

• Message type: E = Error

• Message class: BG - Warranty processing

• Message number: 092

• Message text: Warranty check: Void warranty counter

What causes this issue?

No entry in the table of valid warranty counters. The master warranty
contains warranty counters that are not included as valid warranty
counters in a table. The entry was possibly removed from the table.

System Response

Error message

How to fix this error?

Maintain the entry in the table in Customizing again or contact your
system administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BG092 - Warranty check: Void warranty counter ?

  The SAP error message BG092, which states "Warranty check: Void warranty counter," typically occurs during the warranty check process in SAP when the system detects that the warranty counter for a specific item or product is void or has not been properly maintained. This can happen in various scenarios, such as during the processing of warranty claims, sales orders, or service orders.
  Cause:
  
  Warranty Counter Not Initialized: The warranty counter for the item may not have been initialized or set up correctly in the system.
  Expired Warranty: The warranty period for the item may have expired, leading to a void warranty counter.
  Incorrect Configuration: There may be issues with the configuration of warranty management in the system, such as missing or incorrect settings in the warranty management module.
  Data Inconsistencies: There could be inconsistencies in the data related to the warranty, such as missing entries in the warranty master data.
  
  Solution:
  
  Check Warranty Configuration: Review the warranty management configuration in SAP to ensure that all necessary settings are correctly defined. This includes checking warranty types, warranty periods, and warranty counters.
  Initialize Warranty Counter: If the warranty counter has not been initialized, you may need to do so. This can typically be done through the warranty management transaction codes or by updating the relevant master data.
  Verify Warranty Period: Ensure that the warranty period for the item is still valid. If it has expired, you may need to update the warranty information or create a new warranty record.
  Data Consistency Check: Perform a data consistency check to identify any discrepancies in the warranty data. This may involve checking the warranty master data and related transactions.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on warranty management and error handling.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW31 (Create PM Order), IW32 (Change PM Order), and IW33 (Display PM Order) for managing service orders and warranties.
  Warranty Management Module: Understand the functionalities of the warranty management module in SAP, including how warranties are tracked and managed.
  User Exits and BAdIs: Explore user exits or Business Add-Ins (BAdIs) that may be relevant for customizing warranty checks and handling specific business scenarios.
  
  By following these steps, you should be able to diagnose and resolve the BG092 error in SAP.