How To Fix BCOMEC022 - The password for the external software component is invalid

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOMEC - Business Communication: Messages of external components

• Message number: 022

• Message text: The password for the external software component is invalid

What causes this issue?

A user name and password are required to log on to or to work with the
external software component. User names and passwords are maintained
in the
<DS:TRAN.SPHA>user-dependent settings</> of SAPphone and used, for
example, when registering in a queue.
The password for the user &V1& is invalid.
Further information on the external software component:
&V3&

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI software
In this case the error occurred in (&V4&).
The return code for the underlying CTI software is: &V2&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOMEC022 - The password for the external software component is invalid ?

  The SAP error message BCOMEC022 indicates that the password for an external software component is invalid. This error typically arises in scenarios where SAP is trying to connect to an external system or component, such as a database, middleware, or other third-party applications, and the credentials provided are incorrect or have changed.
  Cause:
  
  Incorrect Password: The password provided for the external software component is incorrect.
  Password Change: The password for the external system may have been changed, and the new password has not been updated in the SAP configuration.
  Configuration Issues: There may be misconfigurations in the connection settings or parameters used to connect to the external component.
  Expired Credentials: The credentials may have expired or been revoked.
  User Lockout: The user account used for the connection may be locked or disabled.
  
  Solution:
  
  Verify Credentials: Check the username and password being used for the external software component. Ensure that they are correct.
  Update Password: If the password has changed, update it in the relevant SAP configuration settings (e.g., RFC destination, connection settings).
  Test Connection: Use the SAP transaction code SM59 to test the connection to the external system. This can help identify if the issue is with the credentials or the connection itself.
  Check User Status: Ensure that the user account being used is active and not locked or disabled in the external system.
  Review Configuration: Double-check the configuration settings in SAP for the external component to ensure they are set up correctly.
  Consult Documentation: Refer to the documentation for the specific external software component for any additional configuration requirements or troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: 
  
  SM59: Used to manage and test RFC connections.
  SU01: Used to manage user accounts in SAP.
  
  
  Logs and Traces: Check the application logs (transaction SLG1) for more detailed error messages that may provide additional context.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis team or the support team for the external software component for further assistance.