How To Fix BCOMEC021 - User ID &1 for external software component is locked

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOMEC - Business Communication: Messages of external components

• Message number: 021

• Message text: User ID &1 for external software component is locked

What causes this issue?

A user name and password are required to log on to or to work with the
external software component. User names and passwords are maintained
in the
<DS:TRAN.SPHA>user-dependent settings</> of SAPphone and are used, for
example, when registering in a queue.
Your user name &V1& is locked.
Further information on the external software component:
&V3&

System Response

The function could not be executed.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI software
In this case the error occurred in (&V4&).
The return code for the underlying CTI software is: &V2&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOMEC021 - User ID &1 for external software component is locked ?

  The SAP error message BCOMEC021 indicates that a user ID associated with an external software component is locked. This typically occurs in scenarios where the user ID is used for communication between SAP and external systems, such as middleware or third-party applications.
  Cause:
  
  User Locking: The user ID may have been locked due to multiple failed login attempts, or it may have been manually locked by an administrator.
  Password Expiration: The password for the user ID may have expired, leading to a lockout.
  Authorization Issues: The user ID may not have the necessary authorizations to perform the required actions, leading to a lock.
  System Configuration: There may be configuration issues in the connection settings between SAP and the external software component.
  
  Solution:
  
  
  Unlock the User ID:
  
  Go to transaction code SU01 (User Maintenance).
  Enter the locked user ID and check the lock status.
  If the user is locked, unlock it by selecting the "Unlock" option.
  
  
  
  Reset Password:
  
  If the password has expired, reset it to a new value.
  Ensure that the new password complies with the password policy of your organization.
  
  
  
  Check Authorization:
  
  Verify that the user ID has the necessary authorizations to access the required transactions and perform the necessary actions.
  Use transaction code SU53 to analyze authorization failures.
  
  
  
  Review System Configuration:
  
  Check the configuration settings for the external software component to ensure that they are correct.
  Ensure that the connection parameters (like user ID, password, and other settings) are properly configured.
  
  
  
  Monitor Logs:
  
  Review system logs (transaction codes SM21 for system log and SLG1 for application log) to identify any related issues or errors that may provide more context.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to the specific external software component for any additional troubleshooting steps.
  
  
  
  Related Information:
  
  User Management: Understanding user management in SAP is crucial. Familiarize yourself with user roles, profiles, and authorizations.
  Security Policies: Be aware of your organization’s security policies regarding user accounts, password management, and lockout policies.
  SAP Notes: Check SAP Notes for any known issues or patches related to the error message BCOMEC021.
  External System Integration: If the user ID is used for integration with external systems, ensure that the integration settings are correctly configured.
  
  If the issue persists after following these steps, it may be necessary to involve your SAP Basis team or consult SAP support for further assistance.