How To Fix BCOMEC019 - The maximum permitted number of users logged on has been reached

BCOMEC019 - Overview

• Message type: E = Error

• Message class: BCOMEC - Business Communication: Messages of external components

• Message number: 019

• Message text: The maximum permitted number of users logged on has been reached

What causes this issue?

The maximum permitted number of users that can register on the external
software component has been exceeded.
Further information on the external software component:
&V3&
The server concerned is &V1&.

System Response

The function could not be executed.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI software
In this case the error occurred in (&V4&).
The return code for the underlying CTI software is: &V2&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOMEC019 - The maximum permitted number of users logged on has been reached ?

  The SAP error message BCOMEC019 indicates that the maximum number of users allowed to log on to the SAP system has been reached. This is a common issue in environments where user licenses are limited or where the system is configured to restrict the number of concurrent logins.
  
  Cause:
  
  License Limitations: The SAP system has a defined limit on the number of concurrent users based on the type of license purchased. If this limit is reached, new users will be unable to log in.
  Session Management: Users may not have logged out properly, leaving their sessions active and consuming available user slots.
  Configuration Settings: The system may be configured to allow a specific number of concurrent logins, which can be lower than the total number of licensed users.
  
  
  Solution:
  
  
  Check User Sessions:
  
  Use transaction code SM04 to view active user sessions. This will help identify if there are users who are logged in but not actively using