How To Fix BCOMEC020 - User ID &1 for the external software component is invalid

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOMEC - Business Communication: Messages of external components

• Message number: 020

• Message text: User ID &1 for the external software component is invalid

What causes this issue?

A user name and password are required to log on to or to work with the
external software component. User names and passwords are maintained
in the
<DS:TRAN.SPHA>user-dependent settings</> of SAPphone and are used, for
example, when registering in a queue.
Your user name &V1& is not valid.
Further information on the external software component:
&V3&

System Response

The function could not be executed.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI software
In this case the error occurred in (&V4&).
The return code for the underlying CTI software is: &V2&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOMEC020 - User ID &1 for the external software component is invalid ?

  The SAP error message BCOMEC020 indicates that the user ID specified for an external software component is invalid. This error typically arises in scenarios where SAP is trying to communicate with an external system or component, and the user credentials provided are either incorrect or not properly configured.
  Cause:
  
  Invalid User ID: The user ID specified does not exist in the external system or is not correctly configured.
  Incorrect Configuration: The connection settings for the external software component may be misconfigured, leading to authentication issues.
  User Lock or Expiry: The user ID may be locked or expired in the external system.
  Authorization Issues: The user ID may not have the necessary permissions to access the external component.
  Typographical Errors: There may be a typo in the user ID or password.
  
  Solution:
  
  Verify User ID: Check that the user ID specified in the configuration is correct and exists in the external system.
  Check Configuration Settings: Review the configuration settings for the external software component in SAP to ensure they are correct.
  User Status: Ensure that the user ID is not locked or expired in the external system. If it is, unlock or renew the user credentials.
  Authorization Check: Confirm that the user ID has the necessary permissions to access the external component.
  Correct Typographical Errors: Double-check for any typos in the user ID or password.
  Test Connection: If possible, test the connection to the external software component using the provided credentials to ensure they work as expected.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review the documentation for the specific external software component to understand the required user credentials and configuration settings.
  Logs: Check the application logs in SAP and the external system for more detailed error messages that can provide additional context.
  Support: If the issue persists, consider reaching out to SAP support or the support team for the external software component for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the BCOMEC020 error message.