How To Fix BCOMEC017 - Queue &1 is unknown

BCOMEC017 - Overview

• Message type: E = Error

• Message class: BCOMEC - Business Communication: Messages of external components

• Message number: 017

• Message text: Queue &1 is unknown

What causes this issue?

The queue &V1& is not known in the external software component.
Further information on the external software component:
&V3&

System Response

The function was not executed.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI software
In this case the error occurred in (&V4&).
The return code for the underlying CTI software is: &V2&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOMEC017 - Queue &1 is unknown ?

  The SAP error message BCOMEC017, which states "Queue &1 is unknown," typically occurs in the context of SAP's Business Communication Management (BCM) or when dealing with message queues in SAP systems. This error indicates that the system is trying to access a queue that does not exist or is not recognized by the system.
  Causes:
  
  Incorrect Queue Name: The queue name specified in the transaction or program is incorrect or misspelled.
  Queue Not Created: The queue has not been created in the system.
  Queue Deletion: The queue may have been deleted or is no longer active.
  
  Configuration Issues: There may be configuration issues in the BCM or related components that prevent the system from recognizing the queue.
  Authorization Issues: The user may not have the necessary authorizations to access the specified queue.
  
  Solutions:
  
  Verify Queue Name: Check the queue name being used in the transaction or program. Ensure that it is spelled correctly and matches the expected format.
  Create