How To Fix BCOMEC017 - Queue &1 is unknown

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOMEC - Business Communication: Messages of external components

• Message number: 017

• Message text: Queue &1 is unknown

What causes this issue?

The queue &V1& is not known in the external software component.
Further information on the external software component:
&V3&

System Response

The function was not executed.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI software
In this case the error occurred in (&V4&).
The return code for the underlying CTI software is: &V2&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOMEC017 - Queue &1 is unknown ?

  The SAP error message BCOMEC017, which states "Queue &1 is unknown," typically occurs in the context of SAP's Business Communication Management (BCM) or when dealing with message queues in SAP systems. This error indicates that the system is trying to access a queue that does not exist or is not recognized by the system.
  Causes:
  
  Incorrect Queue Name: The queue name specified in the transaction or program is incorrect or misspelled.
  Queue Not Created: The queue has not been created in the system.
  Queue Deletion: The queue may have been deleted or is no longer active.
  Configuration Issues: There may be configuration issues in the BCM or related components that prevent the system from recognizing the queue.
  Authorization Issues: The user may not have the necessary authorizations to access the specified queue.
  
  Solutions:
  
  Verify Queue Name: Check the queue name being used in the transaction or program. Ensure that it is spelled correctly and matches the expected format.
  Create the Queue: If the queue does not exist, you may need to create it. This can typically be done through the relevant transaction codes or configuration settings in SAP.
  Check Queue Status: If the queue was previously created, check its status to ensure it is active and not deleted. You can use transaction codes like SMQ1 (for outbound queues) or SMQ2 (for inbound queues) to monitor queue statuses.
  Review Configuration: Ensure that the configuration settings for BCM or the relevant messaging system are correctly set up. This may involve checking settings in transaction codes related to BCM or middleware.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the queue. This may involve checking user roles and permissions in the SAP system.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SMQ1, SMQ2, SICF, and SMD for monitoring and managing queues.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional context or solutions.
  Documentation: Review SAP documentation related to Business Communication Management and message queues for best practices and troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.