How To Fix BCOMEC015 - Deregistration is not possible since still registered in queue

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOMEC - Business Communication: Messages of external components

• Message number: 015

• Message text: Deregistration is not possible since still registered in queue

What causes this issue?

You are still registered in a queue. You cannot deregister your
connection &V1& until you have deregistered from the queue.
Further information on the external software component:
&V3&

System Response

The function was not executed.

How to fix this error?

Deregister from the queue. Then call the function 'deregister' again.

Procedure for System Administrators

The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI software
In this case the error occurred in (&V4&).
The return code for the underlying CTI software is: &V2&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOMEC015 - Deregistration is not possible since still registered in queue ?

  The SAP error message BCOMEC015 indicates that a deregistration process cannot be completed because the entity (such as a message or a process) is still registered in a queue. This typically occurs in the context of SAP Business Communication Management (BCM) or similar messaging systems where entities need to be deregistered from queues before they can be removed or modified.
  Cause:
  The error usually arises due to one of the following reasons:
  
  Active Registration: The entity you are trying to deregister is still actively registered in a queue, meaning it is still in use or processing messages.
  Pending Messages: There may be messages that are still queued for processing, preventing deregistration.
  System Lock: There might be a system lock or transaction that is preventing the deregistration process from completing.
  
  Solution:
  To resolve the BCOMEC015 error, you can follow these steps:
  
  
  Check Queue Status:
  
  Verify the status of the queue to which the entity is registered. Ensure that there are no pending messages or processes that are still using the entity.
  
  
  
  Clear Pending Messages:
  
  If there are messages in the queue, process or clear them before attempting to deregister the entity again.
  
  
  
  Release Locks:
  
  Check for any locks on the entity or the queue. If there are locks, you may need to wait for them to be released or manually release them if you have the necessary permissions.
  
  
  
  Use Transaction Codes:
  
  Use relevant transaction codes (like SMQ1 for outbound queues or SMQ2 for inbound queues) to monitor and manage the queues. This can help you identify any issues with the messages.
  
  
  
  Retry Deregistration:
  
  After ensuring that the entity is no longer registered in the queue and there are no pending messages, attempt the deregistration process again.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific instructions related to your version of SAP and the context in which you are encountering this error.
  
  
  
  Contact Support:
  
  If the issue persists after following the above steps, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  System Logs: Review system logs for any additional error messages or warnings that could provide more context about the issue.
  User Permissions: Ensure that you have the necessary permissions to perform deregistration actions in the system.
  
  By following these steps, you should be able to resolve the BCOMEC015 error and successfully deregister the entity from the queue.