How To Fix BCOMEC014 - Deregistration is currently not possible because of an unfinished call

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOMEC - Business Communication: Messages of external components

• Message number: 014

• Message text: Deregistration is currently not possible because of an unfinished call

What causes this issue?

An active call still exists for your connection &V1&. You cannot
deregister the connection until the call has ended.
Further information on the external software component:
&V3&

System Response

The function was not executed.

How to fix this error?

First, end the call. Then call the function 'deregister' again.

Procedure for System Administrators

The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI software
In this case the error occurred in (&V4&).
The return code for the underlying CTI software is: &V2&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOMEC014 - Deregistration is currently not possible because of an unfinished call ?

  The SAP error message BCOMEC014 indicates that deregistration is not possible due to an unfinished call. This typically occurs in the context of Business Communication Management (BCM) or similar modules where a communication session or transaction is still active or has not been completed.
  Cause:
  
  Unfinished Call: The most common cause is that there is an ongoing communication session (like a call) that has not been properly ended or completed.
  Session Lock: The system may have a lock on the session that prevents deregistration until the call is finished.
  Technical Issues: There could be technical issues or bugs in the system that are preventing the proper handling of the call state.
  
  Solution:
  
  Complete the Call: Ensure that any ongoing calls or sessions are properly completed. This may involve ending the call or ensuring that all necessary actions related to the call are finalized.
  Check for Locks: Investigate if there are any locks on the session. You may need to check transaction logs or use transaction codes like SM12 (to check for locks) or SM21 (to check system logs) to identify any issues.
  Restart the Session: If the call is stuck, you may need to restart the session or the application to clear any temporary issues.
  Consult Documentation: Review SAP documentation or notes related to BCM or the specific module you are working with for any known issues or patches.
  Contact Support: If the issue persists, consider reaching out to SAP support for assistance. Provide them with details of the error and the context in which it occurred.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SM12: To check for locks on database entries.
  SM21: To view system logs for any errors or warnings.
  SICF: To check the status of HTTP services if applicable.
  
  
  SAP Notes: Search for SAP Notes related to BCM and error BCOMEC014 in the SAP Support Portal for any specific fixes or recommendations.
  System Configuration: Ensure that your system configuration for BCM is correct and that all necessary components are properly set up.
  
  By following these steps, you should be able to resolve the error and successfully deregister from the session.