How To Fix BCOMEC023 - The connection &1 is not registered in a queue

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOMEC - Business Communication: Messages of external components

• Message number: 023

• Message text: The connection &1 is not registered in a queue

What causes this issue?

In order to be able to execute the required function, the connection
must be registered in at least one queue.
The connection &V1&, on which you are currently working, is not
registered in any queue.
Further information on the external software component:
&V3&

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI software
In this case the error occurred in (&V4&).
The return code for the underlying CTI software is: &V2&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOMEC023 - The connection &1 is not registered in a queue ?

  The SAP error message BCOMEC023 indicates that a specific connection (denoted by &1) is not registered in a queue. This error typically arises in the context of SAP Business Communication Management (BCM) or when dealing with communication channels in SAP systems.
  Cause:
  
  Unregistered Connection: The connection you are trying to use has not been properly registered in the system's queue management.
  Configuration Issues: There may be a misconfiguration in the communication setup, such as missing entries in the configuration tables.
  Network Issues: There could be network-related issues preventing the connection from being recognized.
  System Updates: Recent changes or updates to the system may have affected the registration of connections.
  
  Solution:
  
  
  Check Connection Registration:
  
  Verify that the connection specified in the error message is correctly registered in the system. You can do this by checking the relevant configuration settings in the SAP system.
  
  
  
  Review Configuration:
  
  Go to the transaction codes related to BCM or the specific communication setup (like SOAMANAGER for web services) and ensure that the connection is properly configured.
  Ensure that all necessary parameters are set correctly.
  
  
  
  Re-register the Connection:
  
  If the connection is not registered, you may need to register it manually. This can often be done through the relevant configuration interface in SAP.
  
  
  
  Check for Network Issues:
  
  Ensure that there are no network issues that could be preventing the connection from being recognized. This includes checking firewalls, network settings, and ensuring that the necessary ports are open.
  
  
  
  Consult Logs:
  
  Check the application logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  
  
  
  System Restart:
  
  In some cases, a restart of the relevant services or the entire SAP system may be required to refresh the connection registrations.
  
  
  
  SAP Notes:
  
  Look for any relevant SAP Notes that may address this specific error. SAP frequently releases notes that provide fixes or workarounds for known issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SOAMANAGER, SOST, or SLG1 for monitoring and managing communication settings.
  Documentation: Review the official SAP documentation for BCM or the specific module you are working with to understand the configuration requirements.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP Basis team for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the BCOMEC023 error in your SAP system.