How To Fix BCOMEC024 - Registration is not currently possible because of an unfinished call

BCOMEC024 - Overview

• Message type: E = Error

• Message class: BCOMEC - Business Communication: Messages of external components

• Message number: 024

• Message text: Registration is not currently possible because of an unfinished call

What causes this issue?

You cannot deregister from the queue &V1& as long as an active call
still exists for your connection.
Further information on the external software component:
&V3&

System Response

The function was not executed.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI software
In this case the error occurred in (&V4&).
The return code for the underlying CTI software is: &V2&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOMEC024 - Registration is not currently possible because of an unfinished call ?

  The SAP error message BCOMEC024 indicates that a registration process cannot be completed because there is an unfinished call in the system. This typically occurs in scenarios involving Business Communication Management (BCM) or when dealing with communication interfaces in SAP.
  
  Cause:
  
  Unfinished Call: The most common cause of this error is that there is an ongoing or unfinished call that has not been properly terminated. This could be due to a user not completing a previous call or a system process that has not finished executing.
  Session Management Issues: There may be issues with session management where the system is unable to recognize that a previous call has been completed.
  
  Configuration Issues: Incorrect configuration settings in the BCM or communication interface can also lead to this error.
  System Performance: If the system is under heavy load, it may not be able to process requests in a timely manner, leading to unfinished calls.
  
  
  Solution:
  
  Check Active Calls: Review