How To Fix BCOMEC024 - Registration is not currently possible because of an unfinished call

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOMEC - Business Communication: Messages of external components

• Message number: 024

• Message text: Registration is not currently possible because of an unfinished call

What causes this issue?

You cannot deregister from the queue &V1& as long as an active call
still exists for your connection.
Further information on the external software component:
&V3&

System Response

The function was not executed.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI software
In this case the error occurred in (&V4&).
The return code for the underlying CTI software is: &V2&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOMEC024 - Registration is not currently possible because of an unfinished call ?

  The SAP error message BCOMEC024 indicates that a registration process cannot be completed because there is an unfinished call in the system. This typically occurs in scenarios involving Business Communication Management (BCM) or when dealing with communication interfaces in SAP.
  Cause:
  
  Unfinished Call: The most common cause of this error is that there is an ongoing or unfinished call that has not been properly terminated. This could be due to a user not completing a previous call or a system process that has not finished executing.
  Session Management Issues: There may be issues with session management where the system is unable to recognize that a previous call has been completed.
  Configuration Issues: Incorrect configuration settings in the BCM or communication interface can also lead to this error.
  System Performance: If the system is under heavy load, it may not be able to process requests in a timely manner, leading to unfinished calls.
  
  Solution:
  
  Check Active Calls: Review the active calls in the system. If there are any calls that are still in progress, ensure they are completed or terminated properly.
  Session Reset: If you suspect that the session is stuck, try logging out and logging back into the system. This can sometimes clear up session-related issues.
  System Monitoring: Use transaction codes like SM50 or SM66 to monitor the system's processes and identify any that may be causing the issue.
  Configuration Review: Check the configuration settings in the BCM or communication interface to ensure they are set up correctly.
  System Restart: If the issue persists and is affecting multiple users, consider restarting the relevant services or the entire SAP system if feasible.
  Consult Logs: Review the application logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the unfinished call.
  Contact Support: If none of the above solutions work, consider reaching out to SAP support for further assistance, especially if this is a recurring issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM50, SM66, and SLG1 for monitoring and troubleshooting.
  SAP Notes: Check the SAP Support Portal for any notes related to the BCOMEC024 error, as there may be specific patches or updates that address this issue.
  Documentation: Review the official SAP documentation for BCM and communication interfaces to ensure that your setup aligns with best practices.
  
  By following these steps, you should be able to diagnose and resolve the BCOMEC024 error in your SAP system.