How To Fix BCOMEC025 - Extension &1 is not connected with the call

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOMEC - Business Communication: Messages of external components

• Message number: 025

• Message text: Extension &1 is not connected with the call

What causes this issue?

In connection with a call, you tried to execute an action on the
connection &V1&. This connection is not connected with the call. The
action can, therefore, not be executed.
Further information on the external software component:
&V3&

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI software
In this case the error occurred in (&V4&).
The return code for the underlying CTI software is: &V2&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOMEC025 - Extension &1 is not connected with the call ?

  The SAP error message BCOMEC025, which states "Extension &1 is not connected with the call," typically occurs in the context of SAP Business Communication Management (BCM) or when dealing with telephony integration in SAP systems. This error indicates that there is an issue with the connection between the telephony extension and the call management system.
  Causes:
  
  Unregistered Extension: The extension specified in the error message may not be registered or connected to the telephony system.
  Configuration Issues: There may be misconfigurations in the telephony integration settings within SAP or the telephony system.
  Network Issues: Network connectivity problems could prevent the extension from being recognized by the SAP system.
  Session Management: The call session may have expired or been terminated unexpectedly, leading to the extension being disconnected.
  User Permissions: The user associated with the extension may not have the necessary permissions to make or receive calls.
  
  Solutions:
  
  Check Extension Registration: Ensure that the extension is properly registered with the telephony system. You may need to restart the telephony client or service.
  Review Configuration Settings: Verify the configuration settings in both the SAP system and the telephony system. Ensure that the extension is correctly mapped and that all necessary parameters are set.
  Network Troubleshooting: Check for any network issues that may be affecting connectivity. This includes checking firewalls, routers, and any other network devices that could block communication.
  Session Management: If the call session has expired, try re-establishing the call or reconnecting the extension.
  User Permissions: Ensure that the user associated with the extension has the appropriate permissions to use the telephony features in SAP.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review the official SAP documentation for Business Communication Management and telephony integration for detailed configuration steps and troubleshooting tips.
  Support: If the issue persists, consider reaching out to SAP support or your telephony vendor for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the BCOMEC025 error in your SAP environment.