How To Fix BCOMEC025 - Extension &1 is not connected with the call

BCOMEC025 - Overview

• Message type: E = Error

• Message class: BCOMEC - Business Communication: Messages of external components

• Message number: 025

• Message text: Extension &1 is not connected with the call

What causes this issue?

In connection with a call, you tried to execute an action on the
connection &V1&. This connection is not connected with the call. The
action can, therefore, not be executed.
Further information on the external software component:
&V3&

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI software
In this case the error occurred in (&V4&).
The return code for the underlying CTI software is: &V2&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOMEC025 - Extension &1 is not connected with the call ?

  The SAP error message BCOMEC025, which states "Extension &1 is not connected with the call," typically occurs in the context of SAP Business Communication Management (BCM) or when dealing with telephony integration in SAP systems. This error indicates that there is an issue with the connection between the telephony extension and the call management system.
  Causes:
  
  Unregistered Extension: The extension specified in the error message may not be registered or connected to the telephony system.
  
  Configuration Issues: There may be misconfigurations in the telephony integration settings within SAP or the telephony system.
  Network Issues: Network connectivity problems could prevent the extension from being recognized by the SAP system.
  Session Management: The call session may have expired or been terminated unexpectedly, leading to the extension being disconnected.
  User Permissions: The user associated with the extension may not have the necessary permissions to make or receive calls.
  
  Solutions:
  
  Check Extension Registration: Ensure that the extension is properly registered with the