How To Fix BCOMEC027 - The user can temporarily not be set in work mode

BCOMEC027 - Overview

• Message type: E = Error

• Message class: BCOMEC - Business Communication: Messages of external components

• Message number: 027

• Message text: The user can temporarily not be set in work mode

What causes this issue?

The work mode &V1& is supported by the external software component,
however, the user can temporarily not be set in the work mode.
Further information on the external software component:
&V3&

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI software
In this case the error occurred in (&V4&).
The return code for the underlying CTI software is: &V2&

Error message extract from SAP system. Copyright SAP SE.

BCOMEC027 - Details

• The SAP error message BCOMEC027, which states "The user can temporarily not be set in work mode," typically occurs in the context of SAP Business Communication Management (BCM) or similar modules where user status and work modes are managed. This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  User Status: The user may be in a status that does not allow them to be set to work mode. For example, if the user is marked as inactive or has a status that restricts their ability to work.
  
  Configuration Issues: There may be configuration settings in the BCM or user management that prevent the user from being set to work mode.
  System Lock: The user account might be locked due to security policies or failed login attempts.
  Session Issues: The user might have an active session that is preventing the change in work mode.
  Role and Authorization