How To Fix BCOMEC027 - The user can temporarily not be set in work mode

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOMEC - Business Communication: Messages of external components

• Message number: 027

• Message text: The user can temporarily not be set in work mode

What causes this issue?

The work mode &V1& is supported by the external software component,
however, the user can temporarily not be set in the work mode.
Further information on the external software component:
&V3&

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI software
In this case the error occurred in (&V4&).
The return code for the underlying CTI software is: &V2&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOMEC027 - The user can temporarily not be set in work mode ?

  The SAP error message BCOMEC027, which states "The user can temporarily not be set in work mode," typically occurs in the context of SAP Business Communication Management (BCM) or similar modules where user status and work modes are managed. This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  User Status: The user may be in a status that does not allow them to be set to work mode. For example, if the user is marked as inactive or has a status that restricts their ability to work.
  Configuration Issues: There may be configuration settings in the BCM or user management that prevent the user from being set to work mode.
  System Lock: The user account might be locked due to security policies or failed login attempts.
  Session Issues: The user might have an active session that is preventing the change in work mode.
  Role and Authorization Issues: The user may not have the necessary roles or authorizations to change their work mode.
  
  Solutions:
  
  Check User Status: Verify the user's status in the system. Ensure that the user is active and not in a restricted status.
  Review Configuration: Check the configuration settings related to user work modes in the BCM. Ensure that the settings allow for the user to be set to work mode.
  Unlock User Account: If the user account is locked, unlock it through the user management interface or by contacting your system administrator.
  Log Out and Log In: If there are session issues, try logging out of the system and then logging back in to refresh the session.
  Check Authorizations: Ensure that the user has the necessary roles and authorizations to change their work mode. This may require coordination with your SAP security team.
  Consult Documentation: Refer to SAP documentation or support notes related to BCM and user management for any specific guidance on this error.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  User Management: Familiarize yourself with the user management and role assignment processes in SAP to ensure proper configuration.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered and resolved similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.