How To Fix BCOM_IR008 - Agent group &1 excluded because another attribute value supported

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOM_IR - Messages for interaction routing

• Message number: 008

• Message text: Agent group &1 excluded because another attribute value supported

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message BCOM_IR008 - Agent group &1 excluded because another attribute value supported ?

  The SAP error message BCOM_IR008 indicates that an agent group has been excluded from processing because another attribute value is supported. This typically occurs in the context of SAP Business Communication Management (BCM) or SAP Business Process Management (BPM) when there are conflicting configurations or settings related to agent groups.
  
  Cause:
  
  
  Conflicting Attributes: The error usually arises when there are multiple agent groups defined, and the system has determined that one agent group is more suitable based on the attributes assigned to it. This can happen if:
  
  The agent group has been configured with attributes that conflict with those of another agent group.
  The system is prioritizing one agent group over another due to specific settings or configurations.
  
  
  
  
  Configuration Issues: There may be issues in the configuration of the agent groups, such as:
  
  Incorrect or incomplete attribute assignments.
  Overlapping or redundant agent groups that lead to ambiguity in selection.
  
  
  
  
  Solution:
  
  
  Review Agent Group Configuration:
  
  Check the configuration of the agent