How To Fix BCOM_IR008 - Agent group &1 excluded because another attribute value supported

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOM_IR - Messages for interaction routing

• Message number: 008

• Message text: Agent group &1 excluded because another attribute value supported

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message BCOM_IR008 - Agent group &1 excluded because another attribute value supported ?

  The SAP error message BCOM_IR008 indicates that an agent group has been excluded from processing because another attribute value is supported. This typically occurs in the context of SAP Business Communication Management (BCM) or SAP Business Process Management (BPM) when there are conflicting configurations or settings related to agent groups.
  Cause:
  
  
  Conflicting Attributes: The error usually arises when there are multiple agent groups defined, and the system has determined that one agent group is more suitable based on the attributes assigned to it. This can happen if:
  
  The agent group has been configured with attributes that conflict with those of another agent group.
  The system is prioritizing one agent group over another due to specific settings or configurations.
  
  
  
  Configuration Issues: There may be issues in the configuration of the agent groups, such as:
  
  Incorrect or incomplete attribute assignments.
  Overlapping or redundant agent groups that lead to ambiguity in selection.
  
  
  
  Solution:
  
  
  Review Agent Group Configuration:
  
  Check the configuration of the agent groups involved. Ensure that the attributes assigned to each agent group are distinct and do not conflict with one another.
  Make sure that the agent groups are set up correctly in the system, and that their attributes are aligned with the intended use case.
  
  
  
  Adjust Attribute Values:
  
  If you find that one agent group is indeed more appropriate for the task at hand, consider adjusting the attributes of the other agent group to avoid conflicts.
  You may need to remove or modify certain attributes to ensure that the agent groups can coexist without exclusion.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation for Business Communication Management or Business Process Management for detailed guidance on configuring agent groups and attributes.
  
  
  
  Testing:
  
  After making changes, conduct tests to ensure that the agent groups are functioning as expected and that the error message does not reoccur.
  
  
  
  Seek Support:
  
  If the issue persists, consider reaching out to SAP support or consulting with an SAP expert who can provide insights based on your specific configuration and use case.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.