How To Fix BCOM_IR007 - Determination of agent groups

BCOM_IR007 - Overview

• Message type: E = Error

• Message class: BCOM_IR - Messages for interaction routing

• Message number: 007

• Message text: Determination of agent groups

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOM_IR007 - Determination of agent groups ?

  The SAP error message BCOM_IR007, which pertains to the determination of agent groups, typically occurs in the context of SAP Business Communication Management (BCM) or SAP CRM when the system is unable to determine the appropriate agent group for a specific business transaction or communication process.
  
  Cause:
  The error can be caused by several factors, including:
  
  Missing Configuration: The agent groups may not be properly configured in the system. This includes missing entries in the relevant customizing settings.
  Incorrect Assignment: The agent group may not be assigned to the relevant organizational units or business processes.
  Data Inconsistencies: There may be inconsistencies in the master data related to agents or organizational structures.
  Authorization Issues: The user may not have the necessary authorizations to access the agent groups or related data.
  System Errors: There could be a temporary system error or inconsistency that is preventing the determination process from completing successfully.
  
  
  Solution:
  To resolve the BCOM_IR007 error, you can take the