How To Fix BCOM_IR006 - No agent groups are assigned to the scenario, routing is not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOM_IR - Messages for interaction routing

• Message number: 006

• Message text: No agent groups are assigned to the scenario, routing is not possible

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message BCOM_IR006 - No agent groups are assigned to the scenario, routing is not possible ?

  The SAP error message BCOM_IR006 indicates that there are no agent groups assigned to a specific scenario, which prevents routing from occurring. This error typically arises in the context of SAP Business Communication Management (BCM) or SAP Interaction Center (IC), where routing of interactions (like calls, emails, etc.) to agents is essential for effective communication management.
  Cause:
  
  No Agent Groups Assigned: The primary cause of this error is that the scenario you are trying to use for routing does not have any agent groups assigned to it. Agent groups are necessary for the system to know where to route the incoming interactions.
  Configuration Issues: There may be a misconfiguration in the routing settings or the scenario setup.
  Inactive or Incorrect Scenarios: The scenario being used may not be active or may not be set up correctly in the system.
  
  Solution:
  To resolve the error BCOM_IR006, follow these steps:
  
  
  Check Scenario Configuration:
  
  Go to the configuration settings for the scenario in question.
  Ensure that the scenario is active and properly configured.
  
  
  
  Assign Agent Groups:
  
  Navigate to the agent group configuration in the SAP system.
  Assign the appropriate agent groups to the scenario that is generating the error.
  Make sure that the agent groups have active agents who can handle the interactions.
  
  
  
  Review Routing Rules:
  
  Check the routing rules associated with the scenario to ensure they are set up correctly.
  Ensure that the routing rules point to the correct agent groups.
  
  
  
  Test the Configuration:
  
  After making the necessary changes, test the scenario to ensure that routing is now possible.
  Monitor the system for any further errors.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on configuring agent groups and scenarios.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide additional guidance on this error.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for configuration, CRMD_ORDER for managing orders, or IC_MANAGER for managing interaction center settings.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to make changes to agent groups and scenarios.
  
  By following these steps, you should be able to resolve the error and ensure that your routing configuration is functioning correctly. If the issue persists, consider reaching out to your SAP support team for further assistance.