How To Fix BCOM_IR006 - No agent groups are assigned to the scenario, routing is not possible

BCOM_IR006 - Overview

• Message type: E = Error

• Message class: BCOM_IR - Messages for interaction routing

• Message number: 006

• Message text: No agent groups are assigned to the scenario, routing is not possible

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message BCOM_IR006 - No agent groups are assigned to the scenario, routing is not possible ?

  The SAP error message BCOM_IR006 indicates that there are no agent groups assigned to a specific scenario, which prevents routing from occurring. This error typically arises in the context of SAP Business Communication Management (BCM) or SAP Interaction Center (IC), where routing of interactions (like calls, emails, etc.) to agents is essential for effective communication management.
  
  Cause:
  
  No Agent Groups Assigned: The primary cause of this error is that the scenario you are trying to use for routing does not have any agent groups assigned to it. Agent groups are necessary for the system to know where to route the incoming interactions.
  
  Configuration Issues: There may be a misconfiguration in the routing settings or the scenario setup.
  Inactive or Incorrect Scenarios: The scenario being used may not be active or may not be set up correctly in the system.
  
  
  Solution:
  To resolve the error BCOM_IR006, follow these steps:
  
  
  Check Scenario Configuration:
  
  Go to the configuration settings for the