How To Fix BCOM_IR010 - No agent group remains, therefore new search with reduced attribute list

BCOM_IR010 - Overview

• Message type: E = Error

• Message class: BCOM_IR - Messages for interaction routing

• Message number: 010

• Message text: No agent group remains, therefore new search with reduced attribute list

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message BCOM_IR010 - No agent group remains, therefore new search with reduced attribute list ?

  The SAP error message BCOM_IR010 indicates that there are no agent groups available for the system to use when trying to execute a search for agents based on the specified criteria. This typically occurs in the context of SAP Business Communication Management (BCM) or SAP Interaction Center (IC), where the system is trying to route calls or messages to available agents.
  
  Cause:
  
  No Agent Groups Defined: There may be no agent groups configured in the system, or the existing agent groups may not have any agents assigned to them.
  Inactive Agent Groups: The agent groups might be inactive or not available for the current search criteria.
  
  Configuration Issues: There could be issues with the configuration of the agent groups or the attributes used for the search.
  Attribute Mismatch: The attributes specified in the search criteria may not match any available agent groups.
  
  
  Solution:
  
  
  Check Agent Group Configuration:
  
  Navigate to the configuration settings for agent groups in your SAP