How To Fix BCOM_IR010 - No agent group remains, therefore new search with reduced attribute list

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOM_IR - Messages for interaction routing

• Message number: 010

• Message text: No agent group remains, therefore new search with reduced attribute list

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message BCOM_IR010 - No agent group remains, therefore new search with reduced attribute list ?

  The SAP error message BCOM_IR010 indicates that there are no agent groups available for the system to use when trying to execute a search for agents based on the specified criteria. This typically occurs in the context of SAP Business Communication Management (BCM) or SAP Interaction Center (IC), where the system is trying to route calls or messages to available agents.
  Cause:
  
  No Agent Groups Defined: There may be no agent groups configured in the system, or the existing agent groups may not have any agents assigned to them.
  Inactive Agent Groups: The agent groups might be inactive or not available for the current search criteria.
  Configuration Issues: There could be issues with the configuration of the agent groups or the attributes used for the search.
  Attribute Mismatch: The attributes specified in the search criteria may not match any available agent groups.
  
  Solution:
  
  
  Check Agent Group Configuration:
  
  Navigate to the configuration settings for agent groups in your SAP system.
  Ensure that there are active agent groups defined and that they have agents assigned to them.
  
  
  
  Review Agent Status:
  
  Verify that the agents within the groups are active and available to take calls or messages.
  Check if the agents are logged in and their status is set to "available."
  
  
  
  Adjust Search Criteria:
  
  If the search criteria are too restrictive, consider broadening them to include more attributes or to reduce the number of required attributes.
  Review the attributes being used in the search and ensure they align with those defined in the agent groups.
  
  
  
  System Logs and Traces:
  
  Check system logs for any additional error messages or warnings that might provide more context about the issue.
  Use transaction codes like SLG1 to view application logs related to the BCM or IC.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on configuring agent groups and troubleshooting related issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner) for managing agents, and SPRO for configuration settings.
  SAP Notes: Look for SAP Notes related to BCM or IC that might address known issues or provide patches.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to view and manage agent groups.
  
  By following these steps, you should be able to identify the cause of the BCOM_IR010 error and implement a solution to resolve it.