How To Fix AM738 - The company postal code &1 must have a length of &2 or &3

SAP Error Message - Details

• Message type: E = Error

• Message class: AM - Business Address Services

• Message number: 738

• Message text: The company postal code &1 must have a length of &2 or &3

INCLUDE ADDR_MSG_POSTAL_CODE_US_001

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message AM738 - The company postal code &1 must have a length of &2 or &3 ?

  The SAP error message AM738 indicates that there is an issue with the postal code format for a company in the system. Specifically, the error states that the postal code must have a length of either a specified value (denoted as &2) or an alternative value (denoted as &3). The placeholder &1 represents the actual postal code that is being validated.
  Cause:
  The error typically arises due to one of the following reasons:
  
  Incorrect Postal Code Length: The postal code entered does not meet the required length as defined in the system settings. This could be due to a user entering a postal code that is too short or too long.
  Configuration Settings: The system may have specific configuration settings that dictate the acceptable lengths for postal codes based on the country or region. If the postal code does not conform to these settings, the error will occur.
  Data Entry Error: There may have been a typographical error during data entry, leading to an invalid postal code.
  
  Solution:
  To resolve the AM738 error, you can take the following steps:
  
  Check the Postal Code: Verify the postal code entered for the company. Ensure that it is accurate and conforms to the expected format.
  Review Configuration Settings: Check the configuration settings in SAP for postal codes. This can typically be found in the customizing settings under:
  
  SPRO ? Enterprise Structure ? Definition ? Financial Accounting ? Define Company Code.
  Ensure that the postal code length settings are appropriate for the countries you are working with.
  
  
  Adjust the Postal Code: If the postal code is incorrect, update it to match one of the acceptable lengths specified in the error message.
  Consult Documentation: If you are unsure about the required lengths for postal codes, consult the SAP documentation or your organization's data governance policies.
  Test Changes: After making the necessary adjustments, try saving or processing the data again to see if the error persists.
  
  Related Information:
  
  Country-Specific Formats: Different countries have different postal code formats. Ensure that you are using the correct format for the specific country associated with the company.
  SAP Notes: Check for any relevant SAP Notes that may address this error or provide additional guidance on postal code configurations.
  User Training: If this error occurs frequently, consider providing training for users on the correct format and entry of postal codes in the system.
  
  By following these steps, you should be able to resolve the AM738 error and ensure that postal codes are entered correctly in the SAP system.