How To Fix AM690 - A '-' must be in the &2 place of the postal code &1

SAP Error Message - Details

• Message type: E = Error

• Message class: AM - Business Address Services

• Message number: 690

• Message text: A '-' must be in the &2 place of the postal code &1

INCLUDE ADDR_MSG_POSTAL_CODE_US_001

Error message extract from SAP system. Copyright SAP SE.

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• What is the cause and solution for SAP error message AM690 - A '-' must be in the &2 place of the postal code &1 ?

  The SAP error message AM690 indicates that there is an issue with the format of a postal code in the system. Specifically, it states that a hyphen ('-') must be present in a specific position of the postal code.
  Cause:
  The error typically arises when the postal code entered does not conform to the expected format defined in the system. In many cases, postal codes are expected to follow a specific structure, which may include a hyphen at a designated position (for example, in some countries, postal codes are formatted as "12345-6789"). If the hyphen is missing or incorrectly placed, the system will trigger this error.
  Solution:
  To resolve this error, you should:
  
  
  Check the Postal Code Format: Verify the postal code you are entering. Ensure that it includes a hyphen in the correct position as required by the system's configuration.
  
  
  Correct the Entry: If the postal code is incorrect, modify it to include the hyphen in the appropriate place. For example, if the expected format is "12345-6789", ensure that you enter it exactly as such.
  
  
  Consult Documentation: If you are unsure about the correct format for postal codes in your specific region or for your specific application, consult the relevant SAP documentation or your organization's data entry guidelines.
  
  
  System Configuration: If you believe the format is correct but still receive the error, it may be necessary to check the configuration settings in SAP related to postal codes. This may require assistance from your SAP administrator or technical support team.
  
  
  Testing: After making the necessary corrections, try to save or process the entry again to see if the error persists.
  
  
  Related Information:
  
  SAP Notes: Check for any SAP Notes related to postal code formats that may provide additional guidance or updates.
  User Training: Ensure that users entering postal codes are trained on the correct formats to minimize errors.
  Country-Specific Formats: Be aware that postal code formats can vary significantly by country, so ensure that the correct format is being used for the relevant country.
  
  If the issue continues after following these steps, it may be beneficial to reach out to your SAP support team for further assistance.