How To Fix AM689 - Use only digits in places &2 to &3 of the company postal code &1

SAP Error Message - Details

• Message type: E = Error

• Message class: AM - Business Address Services

• Message number: 689

• Message text: Use only digits in places &2 to &3 of the company postal code &1

INCLUDE ADDR_MSG_POSTAL_CODE_US_001

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message AM689 - Use only digits in places &2 to &3 of the company postal code &1 ?

  The SAP error message AM689 indicates that there is an issue with the postal code format in the company address. Specifically, it suggests that the postal code contains non-numeric characters in the specified positions, which should only contain digits.
  Cause:
  The error occurs when the postal code entered for a company contains characters that are not digits (0-9) in the specified positions. This could be due to:
  
  Typographical errors when entering the postal code.
  Incorrect formatting or use of special characters (like letters, spaces, or symbols).
  Data imported from external systems that do not conform to the expected format.
  
  Solution:
  To resolve this error, follow these steps:
  
  
  Check the Postal Code: Review the postal code entered in the system. Ensure that it consists only of digits in the specified positions (as indicated by the error message).
  
  
  Correct the Format: If there are any letters, spaces, or special characters, remove them and replace them with the correct digits.
  
  
  Re-enter the Postal Code: After making the necessary corrections, re-enter the postal code in the appropriate field.
  
  
  Validation: Ensure that the postal code conforms to the expected format for the country in question. Different countries have different postal code formats, so make sure you are following the correct guidelines.
  
  
  Test the Entry: After correcting the postal code, try to save or process the entry again to see if the error persists.
  
  
  Related Information:
  
  SAP Documentation: Refer to the SAP Help Portal or documentation for more details on address management and postal code formats.
  Data Validation: Implement data validation rules in your SAP system to prevent similar errors in the future.
  User Training: Ensure that users entering data are trained on the correct formats for postal codes and other address fields.
  
  If the issue persists after following these steps, it may be necessary to consult with your SAP support team or check for any system-specific configurations that might be affecting postal code validation.