How To Fix AM688 - Use only digits in places &2 to &3 of the P.O. box postal code &1

SAP Error Message - Details

• Message type: E = Error

• Message class: AM - Business Address Services

• Message number: 688

• Message text: Use only digits in places &2 to &3 of the P.O. box postal code &1

INCLUDE ADDR_MSG_POSTAL_CODE_US_001

Error message extract from SAP system. Copyright SAP SE.

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• What is the cause and solution for SAP error message AM688 - Use only digits in places &2 to &3 of the P.O. box postal code &1 ?

  The SAP error message AM688 indicates that there is an issue with the postal code format in the address data, specifically in the P.O. box postal code field. The error message suggests that only digits should be used in certain positions of the postal code.
  Cause:
  The error occurs when the postal code entered in the system contains non-numeric characters (such as letters, special characters, or spaces) in the specified positions. This is often due to:
  
  Incorrect Data Entry: Users may have mistakenly entered letters or symbols instead of digits.
  Data Import Issues: If data is being imported from another system, it may not conform to the expected format.
  Configuration Settings: The system may have specific validation rules that require postal codes to follow a certain numeric format.
  
  Solution:
  To resolve the AM688 error, follow these steps:
  
  
  Check the Postal Code: Review the postal code entered in the relevant field. Ensure that it contains only digits in the specified positions (as indicated by &2 to &3 in the error message).
  
  
  Correct the Format: If there are any letters or special characters, replace them with the appropriate digits. Ensure that the postal code adheres to the expected format for the country in question.
  
  
  Validation Rules: If you are unsure about the required format, check the configuration settings in SAP for postal code validation rules. This may involve consulting with your SAP administrator or reviewing the documentation for the specific country’s postal code format.
  
  
  Re-enter the Data: After making the necessary corrections, re-enter the postal code in the system and save the changes.
  
  
  Testing: If the error persists, consider testing with a known valid postal code to ensure that the issue is not related to other data fields or system configurations.
  
  
  Related Information:
  
  SAP Documentation: Refer to SAP Help documentation for more details on address management and postal code formats.
  Country-Specific Formats: Different countries have different postal code formats. Ensure that you are using the correct format for the country associated with the address.
  User Training: Providing training to users on how to correctly enter address data can help prevent similar errors in the future.
  
  If the problem continues after following these steps, it may be necessary to consult with your SAP support team for further assistance.