How To Fix AM687 - Use only digits in places &2 to &3 in postal code &1

SAP Error Message - Details

• Message type: E = Error

• Message class: AM - Business Address Services

• Message number: 687

• Message text: Use only digits in places &2 to &3 in postal code &1

INCLUDE ADDR_MSG_POSTAL_CODE_US_001

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

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• What is the cause and solution for SAP error message AM687 - Use only digits in places &2 to &3 in postal code &1 ?

  The SAP error message AM687 indicates that there is an issue with the postal code format in the system. Specifically, it suggests that the postal code entered contains invalid characters in certain positions, where only digits are expected.
  Cause:
  The error occurs when the postal code entered in the system contains non-numeric characters (such as letters, special characters, or spaces) in the specified positions. The message indicates that only digits should be present in the specified range of the postal code.
  Solution:
  To resolve this error, you should:
  
  
  Check the Postal Code Format: Ensure that the postal code you are entering adheres to the expected format. For example, if the postal code is supposed to be numeric, make sure it contains only digits.
  
  
  Correct the Input: Go to the field where the postal code is entered and remove any non-numeric characters. Make sure that the postal code is composed solely of digits in the specified positions.
  
  
  Refer to Country-Specific Formats: Different countries have different postal code formats. Make sure you are using the correct format for the country associated with the postal code.
  
  
  Validation Rules: If you are using a custom program or enhancement, check if there are any validation rules that might be enforcing this restriction. Adjust the logic if necessary.
  
  
  Consult Documentation: If you are unsure about the expected format for postal codes in your specific SAP implementation, consult the relevant SAP documentation or your system administrator.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or updates related to postal code validation.
  Configuration Settings: Review the configuration settings in the SAP system related to address management and postal code formats.
  User Training: Ensure that users entering postal codes are trained on the correct formats to avoid similar errors in the future.
  
  By following these steps, you should be able to resolve the AM687 error and successfully enter the postal code in the system.