How To Fix AM685 - Use only digits in places &2 to &3 of the P.O. box postal code &1

SAP Error Message - Details

• Message type: E = Error

• Message class: AM - Business Address Services

• Message number: 685

• Message text: Use only digits in places &2 to &3 of the P.O. box postal code &1

INCLUDE ADDR_MSG_POSTAL_CODE_ARG_001

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

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• What is the cause and solution for SAP error message AM685 - Use only digits in places &2 to &3 of the P.O. box postal code &1 ?

  The SAP error message AM685 indicates that there is an issue with the postal code format in the address data, specifically in the P.O. box postal code field. The error message suggests that only digits should be used in certain positions of the postal code.
  Cause:
  The error occurs when the postal code entered in the system contains non-numeric characters (such as letters, special characters, or spaces) in the specified positions. This is often due to:
  
  Incorrect Data Entry: Users may have mistakenly entered letters or symbols instead of digits.
  Data Import Issues: If data is being imported from another system, the format may not comply with SAP's requirements.
  Configuration Settings: The postal code format may not be correctly configured in the system settings.
  
  Solution:
  To resolve the AM685 error, follow these steps:
  
  
  Check the Postal Code: Review the postal code entered in the relevant field. Ensure that it contains only digits in the specified positions (as indicated by the error message).
  
  
  Correct the Format: If there are any letters or special characters, replace them with the appropriate digits. Ensure that the postal code adheres to the expected format for the country in question.
  
  
  Validate Data Entry: If the postal code is being entered manually, ensure that users are aware of the format requirements. Consider implementing input validation to prevent incorrect entries.
  
  
  Review Data Import Processes: If the data is being imported, check the source data for formatting issues and ensure that the import process correctly maps the postal code fields.
  
  
  Configuration Check: If the issue persists, check the configuration settings in SAP related to postal codes. Ensure that the system is set up to accept the correct format for the specific country.
  
  
  Related Information:
  
  SAP Documentation: Refer to SAP's official documentation for guidelines on address management and postal code formats.
  Country-Specific Formats: Different countries have different postal code formats. Make sure to refer to the specific requirements for the country you are working with.
  User Training: Provide training for users on how to correctly enter address information in SAP to minimize errors.
  
  By following these steps, you should be able to resolve the AM685 error and ensure that postal codes are entered correctly in the system.