How To Fix AM691 - A '-' must be in the &2 place of the P.O. box postal code &1

SAP Error Message - Details

• Message type: E = Error

• Message class: AM - Business Address Services

• Message number: 691

• Message text: A '-' must be in the &2 place of the P.O. box postal code &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message AM691 - A '-' must be in the &2 place of the P.O. box postal code &1 ?

  The SAP error message AM691 indicates that there is an issue with the formatting of a postal code in a Purchase Order (P.O.) or related document. Specifically, the error states that a hyphen ('-') must be present in a specific position of the postal code.
  Cause:
  This error typically arises due to one of the following reasons:
  
  Incorrect Postal Code Format: The postal code entered does not conform to the expected format, which may require a hyphen at a specific position.
  Configuration Settings: The system may have specific configuration settings that dictate how postal codes should be formatted, including the requirement for a hyphen.
  Data Entry Error: A user may have entered the postal code incorrectly, omitting the hyphen or placing it in the wrong position.
  
  Solution:
  To resolve the AM691 error, you can take the following steps:
  
  
  Check the Postal Code Format:
  
  Verify the postal code you entered. Ensure that it includes a hyphen in the correct position as specified by the error message.
  For example, if the expected format is XXXXX-XXXX, ensure that the hyphen is placed correctly between the two sets of digits.
  
  
  
  Consult Documentation:
  
  Refer to your organization's postal code formatting guidelines or SAP documentation to understand the required format for postal codes in your region.
  
  
  
  Correct the Entry:
  
  If you find that the postal code is incorrect, edit the Purchase Order or relevant document to include the hyphen in the correct position.
  
  
  
  Configuration Review:
  
  If you are an SAP administrator, review the configuration settings related to address formats in the system. You may need to adjust the settings to accommodate different postal code formats if necessary.
  
  
  
  Testing:
  
  After making the corrections, try saving or processing the document again to see if the error persists.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or updates related to postal code formatting.
  User Training: Ensure that users are trained on the correct format for entering postal codes to prevent future occurrences of this error.
  Address Management: Consider implementing address validation tools or services that can help ensure that addresses are entered correctly in the system.
  
  If the issue continues after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.