How To Fix 9J162 - Please enter an external sold-to party

SAP Error Message - Details

• Message type: E = Error

• Message class: 9J -

• Message number: 162

• Message text: Please enter an external sold-to party

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 9J162 - Please enter an external sold-to party ?

  The SAP error message 9J162, "Please enter an external sold-to party," typically occurs in the context of sales order processing or when creating a sales document in SAP. This error indicates that the system requires an external sold-to party (customer) to be specified, but it has not been provided.
  Cause:
  
  Missing Sold-to Party: The most common cause is that the sold-to party field is left blank or not filled in correctly.
  Incorrect Configuration: The system may not be configured to recognize the sold-to party, especially if it is an external customer not present in the system.
  Data Entry Error: There may be a typographical error or incorrect data entry when trying to specify the sold-to party.
  Customer Master Data Issues: The customer master data may not be set up correctly, or the customer may not be marked as an external sold-to party.
  
  Solution:
  
  Enter Sold-to Party: Ensure that you enter a valid external sold-to party in the relevant field. This is usually done in the sales order or sales document creation screen.
  Check Customer Master Data: Verify that the customer master data for the sold-to party is correctly set up in the system. Ensure that the customer is marked as an external sold-to party and is active.
  Review Configuration: If you are an SAP administrator, check the configuration settings related to customer data and sales order processing to ensure that external sold-to parties are properly recognized.
  Use Valid Customer Number: Make sure that the customer number you are entering is valid and exists in the system. You can check this by using transaction codes like XD03 (Display Customer) to verify the customer details.
  Consult Documentation: If the issue persists, consult SAP documentation or reach out to your SAP support team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), and XD03 (Display Customer) to manage sales orders and customer data.
  SAP Notes: Check for any SAP Notes related to this error message for additional troubleshooting steps or patches that may resolve the issue.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to create or modify sales orders and customer data.
  
  By following these steps, you should be able to resolve the error message 9J162 and successfully enter an external sold-to party in your SAP system.