How To Fix 69991 - Internal error, customer & cannot be blocked

SAP Error Message - Details

• Message type: E = Error

• Message class: 69 - Central Functions of Financial Asset Management

• Message number: 991

• Message text: Internal error, customer & cannot be blocked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message 69991 - Internal error, customer & cannot be blocked ?

  The SAP error message "69991 Internal error, customer & cannot be blocked" typically indicates that there is an issue with blocking a customer account in the SAP system. This error can arise due to various reasons, including data inconsistencies, system configuration issues, or internal errors in the SAP application.
  Possible Causes:
  
  Data Inconsistencies: There may be inconsistencies in the customer master data that prevent the system from processing the block request.
  System Configuration: Incorrect configuration settings in the customer master data or related modules may lead to this error.
  User Authorizations: The user attempting to block the customer may not have the necessary authorizations to perform this action.
  Internal System Error: There could be a bug or internal error in the SAP system that is causing this message to appear.
  
  Solutions:
  
  Check Customer Master Data: Review the customer master data for any inconsistencies or missing information. Ensure that all required fields are filled out correctly.
  Review Configuration Settings: Verify the configuration settings related to customer blocking in the SAP system. This may involve checking the settings in the relevant modules (e.g., Sales and Distribution, Financial Accounting).
  User Authorizations: Ensure that the user has the appropriate authorizations to block customers. This can be checked in the user roles and profiles.
  SAP Notes and Support: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve the issue.
  Debugging: If you have access to technical resources, consider debugging the process to identify the root cause of the internal error. This may require the assistance of an SAP ABAP developer.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant context.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like XD02 (Change Customer) or FD32 (Change Customer Credit Management) to check the customer details.
  Authorization Objects: Review the authorization objects related to customer master data management, such as F_BKPF_BSA and F_KNA1_AKT.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  By following these steps, you should be able to diagnose and potentially resolve the error message "69991 Internal error, customer & cannot be blocked."