How To Fix 69992 - The customer & in company code & is already being processed by &

SAP Error Message - Details

• Message type: E = Error

• Message class: 69 - Central Functions of Financial Asset Management

• Message number: 992

• Message text: The customer & in company code & is already being processed by &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 69992 - The customer & in company code & is already being processed by & ?

  The SAP error message 69992 indicates that a specific customer in a particular company code is already being processed by another transaction or session. This typically occurs in scenarios where multiple users or processes are trying to access or modify the same customer data simultaneously, leading to a lock situation.
  Cause:
  
  Concurrent Access: Another user or process is currently editing or processing the same customer record in the specified company code.
  Lock Entries: SAP uses lock entries to prevent data inconsistencies. If a user is editing a customer record, a lock is placed on that record, preventing others from making changes until the lock is released.
  Long-running Transactions: If a transaction takes a long time to complete, it can hold the lock for an extended period, causing other users to encounter this error.
  
  Solution:
  
  Wait and Retry: If the error is due to another user processing the customer record, wait for a few moments and then try again.
  Check Lock Entries: Use transaction code SM12 to check for lock entries. You can see which user is holding the lock on the customer record. If necessary, you can ask the user to complete their transaction or release the lock.
  Identify Long-running Transactions: If you suspect that a transaction is taking too long, you can use transaction code SM66 to monitor active processes and identify any long-running transactions that may be causing the lock.
  Contact System Administrator: If you are unable to resolve the issue, contact your SAP system administrator for assistance. They can help identify the cause of the lock and take appropriate action.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: Display and manage lock entries.
  SM66: Monitor global work processes.
  SM21: Check system logs for any related errors or warnings.
  
  
  User Training: Ensure that users are trained on how to properly handle customer data and understand the implications of concurrent access.
  System Performance: Regularly monitor system performance to ensure that transactions are completed in a timely manner, reducing the likelihood of locks.
  
  By following these steps, you should be able to address the error message 69992 effectively.