How To Fix 69993 - Internal error, customer & company code & cannot be blocked

SAP Error Message - Details

• Message type: E = Error

• Message class: 69 - Central Functions of Financial Asset Management

• Message number: 993

• Message text: Internal error, customer & company code & cannot be blocked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 69993 - Internal error, customer & company code & cannot be blocked ?

  The SAP error message "69993 Internal error, customer & company code & cannot be blocked" typically indicates an issue related to the blocking of a customer account in the SAP system. This error can arise due to various reasons, including data inconsistencies, configuration issues, or system bugs.
  Causes:
  
  Data Inconsistencies: There may be inconsistencies in the customer master data that prevent the system from processing the block request.
  Authorization Issues: The user attempting to block the customer may not have the necessary authorizations to perform this action.
  System Bugs: There could be a bug in the SAP system that is causing this internal error.
  Configuration Issues: Incorrect configuration settings in the customer master data or related modules may lead to this error.
  Locked Records: The customer record might be locked by another process or user, preventing the block action.
  
  Solutions:
  
  Check Data Consistency: Verify the customer master data for any inconsistencies or missing information. Ensure that all required fields are filled out correctly.
  Review Authorizations: Ensure that the user has the necessary authorizations to block customer accounts. This can be checked in the user roles and profiles.
  Check for Locks: Use transaction codes like SM12 to check for any locks on the customer record. If a lock exists, you may need to wait for it to be released or contact the user who has locked it.
  Debugging: If you have access to debugging tools, you can analyze the program flow to identify where the error is occurring. This may require assistance from a technical consultant.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve the issue.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD02 (Change Customer), FD32 (Change Customer Credit Management), and SM12 (Display and Delete Locks).
  User Roles: Review the roles assigned to the user encountering the error to ensure they have the necessary permissions.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  By following these steps, you should be able to diagnose and potentially resolve the error message 69993 in your SAP system.