How To Fix 69990 - The customer & is already being processed by &

SAP Error Message - Details

• Message type: E = Error

• Message class: 69 - Central Functions of Financial Asset Management

• Message number: 990

• Message text: The customer & is already being processed by &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 69990 - The customer & is already being processed by & ?

  The SAP error message 69990, which states "The customer & is already being processed by &," typically occurs in scenarios where a customer record is being accessed or modified by multiple users or processes simultaneously. This can lead to conflicts, as SAP does not allow concurrent processing of the same customer record to maintain data integrity.
  Cause:
  
  Concurrent Access: Another user or process is currently editing or processing the same customer record.
  Locking Mechanism: SAP uses a locking mechanism to prevent data inconsistencies. If a record is locked by one user, other users will receive this error when trying to access the same record.
  Long-running Transactions: If a transaction takes a long time to complete, it can lead to other users encountering this error while trying to access the same customer.
  
  Solution:
  
  Wait and Retry: If you encounter this error, wait for a few moments and then try to access the customer record again. The lock may be released once the other user or process completes its transaction.
  Identify the Lock: Use transaction code SM12 to check for locks on the customer record. You can see which user is holding the lock and the details of the lock.
  Contact the User: If you identify the user who is holding the lock, you may want to contact them to see if they can complete their transaction or release the lock.
  Transaction Monitoring: If this issue occurs frequently, consider monitoring the transactions that are causing the locks and optimizing them to reduce the time they take.
  System Configuration: In some cases, it may be necessary to review the system configuration or user roles to ensure that users are not inadvertently causing locks on records.
  
  Related Information:
  
  Transaction Codes: 
  
  SM12: To view and manage locks.
  SM21: To check system logs for any related issues.
  ST22: To check for dumps that might provide additional context.
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Training: Ensure that users are trained on how to properly access and edit customer records to minimize conflicts.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.