How To Fix 5Z732 - Pension case found, no infotype 0326 (&3, &4) available. Check case.

SAP Error Message - Details

• Message type: E = Error

• Message class: 5Z - IS-HR/PSG Public Sector Payroll - Germany

• Message number: 732

• Message text: Pension case found, no infotype 0326 (&3, &4) available. Check case.

What causes this issue?

INCLUDE PAY_AT_PCALZ_AD OBJECT DOKU ID TX
INCLUDE HRPAYDE_RZB_RUECKMELDUNG_PR OBJECT DOKU ID TX

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE HRPAYDE_RZB_WHAT_TO_DO_FG_1 OBJECT DOKU ID TX
Infotype <LS>Imputation to Pension</> (0326) is checked using the
payroll number &V3& and insurance number &V4& that are contained in the
confirmation of the pension service.
INCLUDE HRPAYDE_RZB_WHAT_TO_DO_FG_2 OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5Z732 - Pension case found, no infotype 0326 (&3, &4) available. Check case. ?

  The SAP error message 5Z732, which states "Pension case found, no infotype 0326 (&3, &4) available. Check case," typically occurs in the context of managing pension-related data in the SAP system. This error indicates that while a pension case has been identified, the required infotype 0326 (which is related to pension data) is not available for the specified case.
  Cause:
  
  Missing Infotype Data: The primary cause of this error is that the infotype 0326, which is used to store specific pension-related information, is not maintained for the employee or the pension case in question.
  Incorrect Configuration: There may be issues with the configuration of the pension module in SAP, leading to the absence of necessary infotype records.
  Data Entry Errors: There could be errors in data entry or processing that resulted in the infotype not being created or saved correctly.
  
  Solution:
  
  
  Check Infotype 0326: 
  
  Navigate to the employee's master data using transaction code PA30 (Maintain HR Master Data).
  Check if infotype 0326 exists for the employee in question. If it does not exist, you will need to create it.
  If it exists, ensure that the data is complete and correctly maintained.
  
  
  
  Create or Update Infotype 0326:
  
  If infotype 0326 is missing, you can create it by selecting the appropriate employee and entering the necessary pension data.
  If it exists but is incomplete, update it with the required information.
  
  
  
  Review Configuration:
  
  If you suspect a configuration issue, consult with your SAP HR module administrator or a consultant to review the configuration settings related to pension processing.
  Ensure that all necessary settings for pension infotypes are correctly configured in the system.
  
  
  
  Check for Authorizations:
  
  Ensure that you have the necessary authorizations to view and maintain infotype 0326. Lack of proper permissions can sometimes lead to the inability to see or edit the infotype.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed information on infotype 0326 and its role in pension processing.
  
  
  
  Related Information:
  
  Infotype 0326: This infotype is specifically used for storing pension-related data in SAP HR. It is crucial for managing employee pension cases and ensuring compliance with pension regulations.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA30 (Maintain HR Master Data) and PA20 (Display HR Master Data) for managing employee records.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message, as SAP frequently updates its software to address bugs and improve functionality.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or your internal IT team for further assistance.