How To Fix 5Z733 - No pension case found, infotype 0326 (&3, &4) is available. Check case.

SAP Error Message - Details

• Message type: E = Error

• Message class: 5Z - IS-HR/PSG Public Sector Payroll - Germany

• Message number: 733

• Message text: No pension case found, infotype 0326 (&3, &4) is available. Check case.

What causes this issue?

INCLUDE HRPAYDE_RZB_EINM_AUSKUNFT OBJECT DOKU ID TX
INCLUDE HRPAYDE_RZB_RUECKMELDUNG_PR OBJECT DOKU ID TX

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE HRPAYDE_RZB_WHAT_TO_DO_FNG_1 OBJECT DOKU ID TX
Infotype <LS>Imputation to Pension</> (0326) is checked using the
payroll number &V3& and insurance number &V4& that are contained in the
confirmation of the pension service.
INCLUDE HRPAYDE_RZB_WHAT_TO_DO_FNG_2 OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5Z733 - No pension case found, infotype 0326 (&3, &4) is available. Check case. ?

  The SAP error message 5Z733 "No pension case found, infotype 0326 (&3, &4) is available. Check case." typically occurs in the context of managing employee data related to pension plans in SAP HR (Human Resources) module. This error indicates that while there is an infotype (0326) available, the system could not find a corresponding pension case for the employee in question.
  Cause:
  
  Missing Pension Case: The primary reason for this error is that there is no pension case created for the employee in the system, even though the infotype 0326 (which is used for pension-related data) exists.
  Incorrect Data Entry: There may be incorrect or incomplete data in the infotype that prevents the system from linking it to a pension case.
  Configuration Issues: There could be issues with the configuration of the pension module in SAP, leading to the inability to retrieve the pension case.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or access the pension case.
  
  Solution:
  
  Create a Pension Case: If the employee does not have a pension case, you will need to create one. This can typically be done through the relevant transaction code (e.g., PA30) to maintain the employee's data.
  Check Infotype Data: Review the data in infotype 0326 to ensure that all required fields are filled out correctly. Make sure that the data is consistent and valid.
  Review Configuration: If you have access, check the configuration settings for the pension module to ensure that everything is set up correctly. This may require assistance from an SAP HR consultant or administrator.
  Authorization Check: Ensure that the user has the necessary authorizations to access the pension case. This may involve checking user roles and permissions in the SAP system.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling pension cases and infotype 0326.
  
  Related Information:
  
  Infotype 0326: This infotype is used to store pension-related information for employees, including details about pension plans, contributions, and other relevant data.
  Transaction Codes: Common transaction codes related to employee data management include PA30 (Maintain HR Master Data), PA20 (Display HR Master Data), and others.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional insights or solutions for specific scenarios.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or an SAP HR expert for further assistance.