How To Fix 5Z734 - Pension case found but no infotype 0326 (&3) available. Check case.

SAP Error Message - Details

• Message type: E = Error

• Message class: 5Z - IS-HR/PSG Public Sector Payroll - Germany

• Message number: 734

• Message text: Pension case found but no infotype 0326 (&3) available. Check case.

What causes this issue?

INCLUDE PAY_AT_PCALZ_AD OBJECT DOKU ID TX
INCLUDE HRPAYDE_RZB_RUECKMELDUNG_PR OBJECT DOKU ID TX

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE HRPAYDE_RZB_WHAT_TO_DO_FG_1 OBJECT DOKU ID TX
Infotype <LS>Imputation to Pension</> (0326) is checked using the
payroll number &V3& that is contained in the confirmation of the pension
service.
INCLUDE HRPAYDE_RZB_WHAT_TO_DO_FG_2 OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5Z734 - Pension case found but no infotype 0326 (&3) available. Check case. ?

  The SAP error message 5Z734 indicates that a pension case has been found, but there is no corresponding infotype 0326 (which is related to pension data) available for the specified case. This error typically arises in the context of managing employee benefits, particularly pensions, within the SAP Human Capital Management (HCM) module.
  Cause:
  
  Missing Infotype Data: The primary cause of this error is that the infotype 0326, which stores pension-related information, is not maintained for the employee or the specific pension case.
  Incorrect Configuration: There may be issues with the configuration of the pension plans or the infotype settings in the system.
  Data Inconsistency: There could be inconsistencies in the data, such as the pension case being created without the necessary infotype data being populated.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or maintain the infotype data.
  
  Solution:
  
  
  Check Infotype 0326: 
  
  Navigate to the employee's record in the SAP system and check if infotype 0326 is maintained. If it is missing, you will need to create or update it with the necessary pension information.
  Use transaction code PA30 (Maintain HR Master Data) to check and maintain the infotype.
  
  
  
  Review Pension Case:
  
  Verify the details of the pension case to ensure it is correctly set up and linked to the employee's record.
  Ensure that the pension case is active and that all required fields are filled out.
  
  
  
  Configuration Check:
  
  If you have access, review the configuration settings for the pension plans in the system. Ensure that the infotype 0326 is correctly configured to be used with the relevant pension cases.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and maintain infotype 0326. If not, contact your SAP security administrator to grant the required permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for further guidance on managing pension cases and infotypes.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP HCM expert for further assistance.
  
  
  
  Related Information:
  
  Infotype 0326: This infotype is specifically used for managing pension-related data in SAP HCM. It includes information about pension plans, contributions, and other relevant details.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA30 (Maintain HR Master Data), PA20 (Display HR Master Data), and SPRO (SAP Reference IMG) for configuration settings.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance related to this error message.
  
  By following these steps, you should be able to resolve the error message 5Z734 and ensure that the necessary pension data is correctly maintained in the system.