How To Fix 5Z736 - Pension case found but no infotype 0326 (&3) available. Check case.

SAP Error Message - Details

• Message type: E = Error

• Message class: 5Z - IS-HR/PSG Public Sector Payroll - Germany

• Message number: 736

• Message text: Pension case found but no infotype 0326 (&3) available. Check case.

What causes this issue?

INCLUDE PAY_AT_PCALZ_AD OBJECT DOKU ID TX
INCLUDE HRPAYDE_RZB_RUECKMELDUNG_PR OBJECT DOKU ID TX

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE HRPAYDE_RZB_WHAT_TO_DO_FG_1 OBJECT DOKU ID TX
Infotype <LS>Imputation to Pension</> (0326) is checked using the
insurance number &V3& that is contained in the confirmation of the
pension service.
INCLUDE HRPAYDE_RZB_WHAT_TO_DO_FG_2 OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5Z736 - Pension case found but no infotype 0326 (&3) available. Check case. ?

  The SAP error message 5Z736 indicates that a pension case has been found, but there is no corresponding infotype 0326 (which is related to pension case management) available for the specified case. This can occur in various scenarios, particularly when dealing with employee benefits, pension plans, or retirement cases.
  Cause:
  
  Missing Infotype Data: The infotype 0326 may not have been created or maintained for the employee in question. This infotype is crucial for managing pension cases and must contain relevant data.
  Incorrect Configuration: There may be configuration issues in the system that prevent the infotype from being properly linked to the pension case.
  Data Inconsistency: There could be inconsistencies in the data, such as incorrect employee numbers or pension case identifiers.
  Authorization Issues: The user may not have the necessary authorizations to view or access the infotype data.
  
  Solution:
  
  
  Check Infotype 0326: 
  
  Navigate to the employee's record in the SAP system and check if infotype 0326 exists. If it does not, you will need to create it.
  If it exists, ensure that it is correctly filled out and that all required fields are populated.
  
  
  
  Create or Maintain Infotype:
  
  If infotype 0326 is missing, you can create it using transaction code PA30 (Maintain HR Master Data).
  Enter the employee number and select infotype 0326 to create or maintain the necessary data.
  
  
  
  Review Configuration:
  
  Check the configuration settings related to pension case management in the SAP system. Ensure that the infotype is correctly linked to the relevant processes.
  Consult with your SAP HR module consultant if you suspect configuration issues.
  
  
  
  Data Consistency Check:
  
  Verify that the pension case number and employee number are correct and consistent across the system.
  Use transaction codes like SE16 or SE11 to check the underlying database tables for any discrepancies.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and maintain infotype 0326. This may involve checking user roles and permissions.
  
  
  
  Related Information:
  
  Infotype 0326: This infotype is used to manage pension cases in SAP HR. It typically includes details about the pension case, such as the type of pension, start date, and other relevant information.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA30 (Maintain HR Master Data), PA20 (Display HR Master Data), and SE16 (Data Browser) for troubleshooting.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in SAP HR modules.