How To Fix 5Z736 - Pension case found but no infotype 0326 (&3) available. Check case.

5Z736 - Overview

• Message type: E = Error

• Message class: 5Z - IS-HR/PSG Public Sector Payroll - Germany

• Message number: 736

• Message text: Pension case found but no infotype 0326 (&3) available. Check case.

What causes this issue?

INCLUDE PAY_AT_PCALZ_AD OBJECT DOKU ID TX
INCLUDE HRPAYDE_RZB_RUECKMELDUNG_PR OBJECT DOKU ID TX

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE HRPAYDE_RZB_WHAT_TO_DO_FG_1 OBJECT DOKU ID TX
Infotype <LS>Imputation to Pension</> (0326) is checked using the
insurance number &V3& that is contained in the confirmation of the
pension service.
INCLUDE HRPAYDE_RZB_WHAT_TO_DO_FG_2 OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5Z736 - Pension case found but no infotype 0326 (&3) available. Check case. ?

  The SAP error message 5Z736 indicates that a pension case has been found, but there is no corresponding infotype 0326 (which is related to pension case management) available for the specified case. This can occur in various scenarios, particularly when dealing with employee benefits, pension plans, or retirement cases.
  
  Cause:
  
  Missing Infotype Data: The infotype 0326 may not have been created or maintained for the employee in question. This infotype is crucial for managing pension cases and must contain relevant data.
  Incorrect Configuration: There may be configuration issues in the system that prevent the infotype from being properly linked to the pension case.
  Data Inconsistency: There could be inconsistencies in the data, such as incorrect employee numbers or pension case identifiers.
  Authorization Issues: The user may not have the necessary authorizations to view or access the infotype data.
  
  
  Solution:
  
  
  Check Infotype 0326: 
  
  Navigate to the employee's record in the SAP system and check if infotype 0326 exists.