How To Fix 5Z738 - Personnel number &1 is not available in the system

SAP Error Message - Details

• Message type: E = Error

• Message class: 5Z - IS-HR/PSG Public Sector Payroll - Germany

• Message number: 738

• Message text: Personnel number &1 is not available in the system

What causes this issue?

INCLUDE HRPAYDE_RZB_EINM_AUSKUNFT OBJECT DOKU ID TX
In the query, the case number was filled with the system ID (3-digit),
the client number (3-digit), and the personnel number (8-digit), and
then transferred to the pension service. This key is used to assign the
response data records. There is no person in the system for personnel
number &V2& entered in case number &V1& (field name AMAKZE).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the information contained in the case number entered. If the case
number is incorrect, clarify the procedure with the pension service.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5Z738 - Personnel number &1 is not available in the system ?

  The SAP error message 5Z738, which states "Personnel number &1 is not available in the system," typically indicates that the personnel number you are trying to access or process does not exist in the SAP system. This can occur for several reasons, and here are some potential causes, solutions, and related information:
  Causes:
  
  Incorrect Personnel Number: The personnel number entered may be incorrect or mistyped.
  Personnel Number Not Created: The personnel number may not have been created in the system yet, possibly due to delays in data entry or processing.
  Personnel Number Deleted: The personnel number may have been deleted or archived, making it unavailable for current transactions.
  Data Migration Issues: If there has been a recent data migration or system upgrade, personnel numbers may not have been transferred correctly.
  Authorization Issues: The user may not have the necessary authorizations to view or access the personnel number.
  
  Solutions:
  
  Verify Personnel Number: Double-check the personnel number for any typos or errors. Ensure that you are using the correct format.
  Check Personnel Records: Use transaction codes like PA20 (Display HR Master Data) or PA30 (Maintain HR Master Data) to search for the personnel number and confirm its existence.
  Create Personnel Number: If the personnel number does not exist, you may need to create it using transaction PA40 (Personnel Actions) or by contacting your HR department.
  Check Deletion/Archiving: If the personnel number was deleted or archived, consult with your HR or system administrator to determine if it can be restored.
  Review Authorizations: Ensure that you have the necessary permissions to access the personnel data. If not, contact your system administrator to request the appropriate access rights.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP HR, such as PA20, PA30, and PA40, for managing personnel data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional context or solutions.
  User Roles: Ensure that your user role in SAP has the necessary authorizations to access HR data.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.