How To Fix 5Z738 - Personnel number &1 is not available in the system

5Z738 - Overview

• Message type: E = Error

• Message class: 5Z - IS-HR/PSG Public Sector Payroll - Germany

• Message number: 738

• Message text: Personnel number &1 is not available in the system

What causes this issue?

INCLUDE HRPAYDE_RZB_EINM_AUSKUNFT OBJECT DOKU ID TX
In the query, the case number was filled with the system ID (3-digit),
the client number (3-digit), and the personnel number (8-digit), and
then transferred to the pension service. This key is used to assign the
response data records. There is no person in the system for personnel
number &V2& entered in case number &V1& (field name AMAKZE).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the information contained in the case number entered. If the case
number is incorrect, clarify the procedure with the pension service.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5Z738 - Personnel number &1 is not available in the system ?

  The SAP error message 5Z738, which states "Personnel number &1 is not available in the system," typically indicates that the personnel number you are trying to access or process does not exist in the SAP system. This can occur for several reasons, and here are some potential causes, solutions, and related information:
  Causes:
  
  Incorrect Personnel Number: The personnel number entered may be incorrect or mistyped.
  Personnel Number Not Created: The personnel number may not have been created in the system yet, possibly due to delays in data entry or processing.
  Personnel Number Deleted: The personnel number may have been deleted or archived, making it unavailable for current transactions.
  Data Migration Issues: If there has been a recent data migration or system upgrade, personnel numbers may not have been transferred correctly.
  Authorization Issues: The user may not have the necessary authorizations to view or access the personnel number.
  
  Solutions:
  
  Verify Personnel Number: Double-check the personnel number for any typos