How To Fix 5Z740 - No pension case found, no infotype 0326 available: everything ok.

SAP Error Message - Details

• Message type: E = Error

• Message class: 5Z - IS-HR/PSG Public Sector Payroll - Germany

• Message number: 740

• Message text: No pension case found, no infotype 0326 available: everything ok.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 5Z740 - No pension case found, no infotype 0326 available: everything ok. ?

  The SAP error message 5Z740 ("No pension case found, no infotype 0326 available: everything ok.") typically occurs in the context of the SAP Human Capital Management (HCM) module, specifically when dealing with pension-related data. This error indicates that the system could not find a relevant pension case or the necessary infotype (0326) that contains pension information for the employee in question.
  Cause:
  
  Missing Infotype 0326: The infotype 0326 is used to store pension-related data. If this infotype is not maintained for the employee, the system will not be able to find the necessary information.
  No Pension Case Created: If there is no pension case created for the employee, the system will not have any data to retrieve.
  Incorrect Employee Data: The employee record may not be set up correctly, or the employee may not be eligible for a pension case.
  Configuration Issues: There may be issues with the configuration of the pension module in SAP.
  
  Solution:
  
  
  Check Infotype 0326: 
  
  Go to the employee's master data (transaction code PA30).
  Check if infotype 0326 is present and correctly filled out. If it is missing, you may need to create it and enter the necessary pension data.
  
  
  
  Create a Pension Case:
  
  If no pension case exists, you may need to create one. This can typically be done through the relevant transaction (e.g., using transaction code PZ01 or similar, depending on your configuration).
  
  
  
  Review Employee Eligibility:
  
  Ensure that the employee is eligible for a pension case. Check the employee's status and any relevant eligibility criteria.
  
  
  
  Consult Configuration:
  
  If the above steps do not resolve the issue, consult with your SAP HCM configuration team to ensure that the pension module is set up correctly and that all necessary settings are in place.
  
  
  
  Check for Authorizations:
  
  Ensure that you have the necessary authorizations to view and maintain the pension data for the employee.
  
  
  
  Related Information:
  
  Infotype 0326: This infotype is specifically related to pension data and is crucial for managing pension cases in SAP.
  Pension Case Management: Understanding how pension cases are managed in your organization can help in troubleshooting issues related to this error.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its system, and there may be specific notes addressing this error.
  
  If the problem persists after following these steps, it may be beneficial to reach out to your SAP support team or consult with an SAP HCM expert for further assistance.