How To Fix 5Z731 - No pension case found but infotype 0326 is available. Check case.

5Z731 - Overview

• Message type: E = Error

• Message class: 5Z - IS-HR/PSG Public Sector Payroll - Germany

• Message number: 731

• Message text: No pension case found but infotype 0326 is available. Check case.

What causes this issue?

INCLUDE PAY_AT_PCALZ_AD OBJECT DOKU ID TX
INCLUDE HRPAYDE_RZB_RUECKMELDUNG_PR OBJECT DOKU ID TX

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE HRPAYDE_RZB_WHAT_TO_DO_FNG_1 OBJECT DOKU ID TX
INCLUDE HRPAYDE_RZB_WHAT_TO_DO_FNG_2 OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

5Z731 - Details

• The SAP error message 5Z731 ("No pension case found but infotype 0326 is available. Check case.") typically occurs in the context of personnel administration and payroll processing when the system is unable to find a corresponding pension case for an employee, even though the relevant infotype (0326) is populated.
  
  Cause:
  
  Missing Pension Case: The primary cause of this error is that there is no pension case created for the employee in the system, even though infotype 0326 (Pension Plan) has been maintained.
  Incorrect Configuration: There may be configuration issues in the system related to pension plans or the infotype itself.
  Data Inconsistency: There could be inconsistencies in the employee's data, such as missing or incorrect entries in related infotypes.
  Timing Issues: The error may also arise if the infotype was recently updated, but the corresponding pension case has not yet been created or activated.
  
  
  Solution:
  
  Check Infotype 0326: Verify that the data in infotype 0326 is correct