How To Fix 5Z731 - No pension case found but infotype 0326 is available. Check case.

SAP Error Message - Details

• Message type: E = Error

• Message class: 5Z - IS-HR/PSG Public Sector Payroll - Germany

• Message number: 731

• Message text: No pension case found but infotype 0326 is available. Check case.

What causes this issue?

INCLUDE PAY_AT_PCALZ_AD OBJECT DOKU ID TX
INCLUDE HRPAYDE_RZB_RUECKMELDUNG_PR OBJECT DOKU ID TX

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE HRPAYDE_RZB_WHAT_TO_DO_FNG_1 OBJECT DOKU ID TX
INCLUDE HRPAYDE_RZB_WHAT_TO_DO_FNG_2 OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5Z731 - No pension case found but infotype 0326 is available. Check case. ?

  The SAP error message 5Z731 ("No pension case found but infotype 0326 is available. Check case.") typically occurs in the context of personnel administration and payroll processing when the system is unable to find a corresponding pension case for an employee, even though the relevant infotype (0326) is populated.
  Cause:
  
  Missing Pension Case: The primary cause of this error is that there is no pension case created for the employee in the system, even though infotype 0326 (Pension Plan) has been maintained.
  Incorrect Configuration: There may be configuration issues in the system related to pension plans or the infotype itself.
  Data Inconsistency: There could be inconsistencies in the employee's data, such as missing or incorrect entries in related infotypes.
  Timing Issues: The error may also arise if the infotype was recently updated, but the corresponding pension case has not yet been created or activated.
  
  Solution:
  
  Check Infotype 0326: Verify that the data in infotype 0326 is correct and complete. Ensure that all required fields are filled out properly.
  Create Pension Case: If no pension case exists, you may need to create one. This can typically be done through the relevant transaction code (e.g., PA30) by entering the employee's details and creating a new pension case.
  Review Configuration: Check the configuration settings for pension plans in the SAP system. Ensure that the pension plan is correctly set up and linked to the relevant infotypes.
  Data Consistency Check: Run a consistency check on the employee's data to identify any discrepancies or missing information in related infotypes (e.g., infotype 0001 for Organizational Assignment, infotype 0002 for Personal Data).
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling pension cases and infotype 0326.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  Infotype 0326: This infotype is used to maintain information related to pension plans for employees. It includes details such as the pension plan type, start date, and other relevant attributes.
  Pension Case Management: Understanding how pension cases are managed in your organization’s SAP system is crucial. This may involve specific business processes and configurations that need to be adhered to.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  By following these steps, you should be able to resolve the error message 5Z731 and ensure that the pension case is correctly linked to the employee's infotype data.