How To Fix 5Z730 - Pension case found but no infotype 0326 available. Check case.

SAP Error Message - Details

• Message type: E = Error

• Message class: 5Z - IS-HR/PSG Public Sector Payroll - Germany

• Message number: 730

• Message text: Pension case found but no infotype 0326 available. Check case.

What causes this issue?

INCLUDE PAY_AT_PCALZ_AD OBJECT DOKU ID TX
INCLUDE HRPAYDE_RZB_RUECKMELDUNG_PR OBJECT DOKU ID TX

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE HRPAYDE_RZB_WHAT_TO_DO_FG_1 OBJECT DOKU ID TX
INCLUDE HRPAYDE_RZB_WHAT_TO_DO_FG_2 OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5Z730 - Pension case found but no infotype 0326 available. Check case. ?

  The SAP error message 5Z730 indicates that a pension case has been found in the system, but there is no corresponding infotype 0326 (Pension Case Data) available for that case. This can occur in various scenarios, particularly when dealing with employee benefits, pension processing, or retirement planning.
  Cause:
  
  Missing Infotype Data: The primary cause of this error is that the infotype 0326, which is supposed to hold the pension case data, is either not created or not maintained for the employee in question.
  Incorrect Configuration: There may be issues with the configuration of the pension module or the infotype settings in the system.
  Data Inconsistency: There could be inconsistencies in the employee's master data or pension case data that prevent the system from retrieving the necessary information.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or maintain the infotype data.
  
  Solution:
  
  
  Check Infotype 0326: 
  
  Go to the employee's master data (transaction code PA20 or PA30) and check if infotype 0326 exists for the employee.
  If it does not exist, you will need to create it. If it exists but is incomplete, you may need to update it with the necessary information.
  
  
  
  Maintain Pension Case Data:
  
  If the infotype is missing, you can create it by using transaction code PA30 and selecting the appropriate employee and infotype (0326).
  Ensure that all required fields are filled out correctly.
  
  
  
  Review Configuration:
  
  Check the configuration settings for the pension module in the SAP system. Ensure that the infotype is correctly configured and linked to the relevant pension plans.
  
  
  
  Data Consistency Check:
  
  Run any necessary reports or transactions to check for data consistency issues in the employee's records or pension cases.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and maintain infotype 0326. If not, contact your SAP security team to grant the required permissions.
  
  
  
  Related Information:
  
  Infotype 0326: This infotype is used to store data related to pension cases, including details about the pension plan, eligibility, and other relevant information.
  Transaction Codes:
  
  PA20: Display HR Master Data
  PA30: Maintain HR Master Data
  S_PH0_48000120: Report for checking pension case data
  
  
  Documentation: Refer to SAP Help documentation for detailed information on infotypes and pension processing.
  
  If the issue persists after following these steps, it may be necessary to consult with your SAP support team or a functional consultant specializing in HR and payroll processes.