How To Fix 5Q465 - Function 'Responded Manually' is permitted only for the status 'New'

SAP Error Message - Details

• Message type: E = Error

• Message class: 5Q - Error Texts for Public Sector

• Message number: 465

• Message text: Function 'Responded Manually' is permitted only for the status 'New'

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 5Q465 - Function 'Responded Manually' is permitted only for the status 'New' ?

  The SAP error message 5Q465 indicates that the function "Responded Manually" can only be executed when the status of the relevant document or transaction is "New." This error typically arises in the context of SAP applications that manage workflows, notifications, or similar processes where certain actions are restricted based on the status of the item being processed.
  Cause:
  The error occurs when a user attempts to manually respond to a notification or task that is not in the "New" status. This could happen if:
  
  The status of the document has changed to something other than "New" (e.g., "In Progress," "Completed," "Closed," etc.).
  The user is trying to perform an action that is not allowed for the current status of the document.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Status: Verify the current status of the document or task you are trying to respond to. Ensure that it is indeed in the "New" status.
  
  
  Change the Status: If the document is not in the "New" status, you may need to change it back to "New" if your business process allows for it. This might involve reverting any changes made to the document or task.
  
  
  Review Workflow Rules: If you are unsure why the status has changed, review the workflow rules or processes that govern the status transitions. There may be conditions or actions that automatically change the status.
  
  
  Consult Documentation: Refer to the relevant SAP documentation or user manuals for your specific module to understand the allowed statuses and actions.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide guidance based on your specific configuration and business processes.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Transaction Codes: Familiarize yourself with the transaction codes related to the workflow or document management system you are using, as they may provide additional insights or functionalities.
  User Roles and Permissions: Ensure that your user role has the necessary permissions to perform the action you are attempting. Sometimes, restrictions can be due to user authorization settings.
  
  By following these steps, you should be able to address the error message and proceed with your tasks in SAP.