How To Fix 5Q468 - Response to other notification with same Zusy-ID &1 is still pending

SAP Error Message - Details

• Message type: E = Error

• Message class: 5Q - Error Texts for Public Sector

• Message number: 468

• Message text: Response to other notification with same Zusy-ID &1 is still pending

What causes this issue?

In the system, at least one other unanswered ZK01 query with the same
Zusy ID &V1& exists for the same personnel number &V2&.
However, only one notification with the same Zusy ID can be answered for
each person in a single program run of the program
<DS:RE.RPCZFAD0_KZ01>Creation of ZfA Notifications KZ01</>
(RPCZFAD0_KZ01).

System Response

If multiple unanswered ZK01 queries with the same Zusy ID exist for one
person, only the query with the earliest creation date is answered in a
single program run.

How to fix this error?

The queries that are not answered in the first productive program run
are answered in subsequent program runs.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5Q468 - Response to other notification with same Zusy-ID &1 is still pending ?

  The SAP error message 5Q468 indicates that there is a pending response to another notification that shares the same Zusy-ID (a unique identifier for notifications in SAP). This typically occurs in the context of SAP's notification management system, where multiple notifications may be linked or related to the same issue or event.
  Cause:
  
  Pending Response: The primary cause of this error is that there is an existing notification with the same Zusy-ID that has not yet been processed or responded to. This could be due to a delay in handling the notification or an oversight in the workflow.
  Duplicate Notifications: The system may have detected that a new notification is being created or processed while another one with the same identifier is still open.
  Workflow Issues: There may be issues in the workflow configuration that prevent the system from processing notifications in a timely manner.
  
  Solution:
  
  Check Existing Notifications: Review the notifications associated with the same Zusy-ID. You can do this by searching for the notification in the SAP system and checking its status. If there is a pending response, address that first.
  Respond to Pending Notifications: If you find a notification that is still pending, provide the necessary response or complete the required actions to close it.
  Consult Workflow: If the issue persists, consult with your SAP workflow administrator to ensure that the workflow is functioning correctly and that there are no bottlenecks causing delays.
  Error Handling: If you believe that the error is due to a system glitch, consider restarting the transaction or logging out and back into the system. If the problem continues, it may require technical support from your SAP Basis team.
  Documentation and Training: Ensure that users are trained on how to handle notifications properly to avoid creating duplicates or leaving notifications pending.
  
  Related Information:
  
  Zusy-ID: This is a unique identifier used in SAP to track notifications. Understanding how it works can help in managing notifications effectively.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its system with fixes and improvements.
  Transaction Codes: Familiarize yourself with relevant transaction codes (like IW21 for creating notifications, IW22 for changing notifications, etc.) to navigate the notification management system effectively.
  User Roles: Ensure that users have the appropriate roles and permissions to respond to and manage notifications.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.