How to use WCWB04 - List Complaints Data

SAP Transaction Code - Details

• Transaction Code: WCWB04

  Description: List Complaints Data

  Release: S/4HANA and ECC 6

  Menu Path:

  • Logistics > Settlement Management > Environment > Complaint Management > Processing > List Complaints Data

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: WZRE_ADD_ON

    Package Description:

    Parent Package:

  • Module/Component:

    Description:

Smart SAP Assistant

• SAP Tcode: WCWB04 - List Complaints Data

  
  Overview:
  WCWB04 is a transaction code used in SAP to list complaints data. It is used to view and analyze customer complaints and feedback in order to identify areas of improvement. 
  
  Functionality: 
  WCWB04 allows users to view customer complaints and feedback in a structured format. It provides an overview of the complaint, including the customer name, date of complaint, type of complaint, and status. It also allows users to filter the data by date range, customer name, or complaint type. 
  
  Step-by-step How to Use: 
  1. Enter the transaction code WCWB04 into the command field. 
  2. Select the desired date range for the complaints data you wish to view. 
  3. Select any additional filters you wish to apply (e.g., customer name or complaint type). 
  4. Click “Execute” to view the list of complaints data. 
  5. To view more details about a particular complaint, double-click on it in the list. 
  6. To export the list of complaints data, click on “Export” in the top right corner of the screen. 
  7. Select your desired file format and click “OK” to save the file. 
  
  Other Recommendations: 
  It is recommended that users regularly review customer complaints and feedback in order to identify areas of improvement and take corrective action as needed. Additionally, users should ensure that all customer complaints are addressed in a timely manner and that any necessary follow-up actions are taken promptly.