How to use WCWB02 - Process Complaints

SAP Transaction Code - Details

• Transaction Code: WCWB02

  Description: Process Complaints

  Release: S/4HANA and ECC 6

  Menu Path:

  • Logistics > Settlement Management > Environment > Complaint Management > Processing > Process Complaints

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: WZRE_ADD_ON

    Package Description:

    Parent Package:

  • Module/Component:

    Description:

Smart SAP Assistant

• SAP Tcode: WCWB02 - Process Complaints

  
  Overview:
  WCWB02 is a transaction code used in SAP to process customer complaints. It is used to record, track, and manage customer complaints in the system. This transaction code allows users to quickly and easily access customer complaint information and take appropriate action. 
  
  Functionality: 
  WCWB02 enables users to enter customer complaints into the system, assign them to the appropriate personnel for resolution, and track the progress of the complaint. It also allows users to view the status of a complaint, add notes or comments, and close out a complaint when it has been resolved. 
  
  Step-by-step How to Use: 
  1. Enter the transaction code WCWB02 into the command field. 
  2. Enter the customer complaint information into the system. 
  3. Assign the complaint to the appropriate personnel for resolution. 
  4. Track the progress of the complaint by viewing its status in the system. 
  5. Add notes or comments as needed. 
  6. Close out the complaint when it has been resolved. 
  
  Other Recommendations: 
  It is recommended that users regularly review customer complaints in order to ensure that they are being addressed in a timely manner and that any necessary follow-up actions are taken. Additionally, users should ensure that all customer complaints are properly documented in order to maintain an accurate record of customer service interactions.