How to use WCWB03 - Complaints for Settlement Mgmt. Docs

SAP Transaction Code - Details

• Transaction Code: WCWB03

  Description: Complaints for Settlement Mgmt. Docs

  Release: S/4HANA and ECC 6

  Menu Path:

  • Logistics > Settlement Management > Environment > Complaint Management > Processing > Complaints for Settlement Management Documents

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: WZRE_ADD_ON

    Package Description:

    Parent Package:

  • Module/Component:

    Description:

Smart SAP Assistant

• SAP Tcode: WCWB03 - Complaints for Settlement Mgmt. Docs

  
  Overview:
  WCWB03 is a transaction code used in SAP to manage complaints and settlements. It allows users to view, create, and edit settlement documents related to customer complaints. 
  
  Functionality: 
  WCWB03 provides users with the ability to view, create, and edit settlement documents related to customer complaints. The transaction code also allows users to view the status of the complaint and the settlement document. Additionally, it provides users with the ability to assign a settlement document to a customer complaint. 
  
  Step-by-step How to Use: 
  1. Enter WCWB03 in the command field. 
  2. Select the “Create” button to create a new settlement document. 
  3. Enter the required information for the settlement document, such as customer name, complaint number, and settlement amount. 
  4. Select “Save” to save the document. 
  5. Select “Assign” to assign the document to a customer complaint. 
  6. Select “Display” to view the status of the complaint and settlement document. 
  7. Select “Edit” to make changes to the settlement document if needed. 
  8. Select “Save” again when finished making changes. 
  9. Select “Back” to return to the main menu of WCWB03. 
  
  Other Recommendations: 
  It is recommended that users familiarize themselves with all of the features of WCWB03 before using it for managing complaints and settlements. Additionally, users should ensure that all information entered into WCWB03 is accurate and up-to-date in order to ensure that customer complaints are handled properly and efficiently.