How to use WCWB05 - Display Complaint

SAP Transaction Code - Details

• Transaction Code: WCWB05

  Description: Display Complaint

  Release: S/4HANA and ECC 6

  Menu Path:

  • Logistics > Settlement Management > Environment > Complaint Management > Processing > Display Complaint

• • Program: RWLF_CLAIM_DISPLAY

    Screen: 1000

    Authorization Object:

  • Development Package: WZRE_ADD_ON

    Package Description:

    Parent Package:

  • Module/Component:

    Description:

Smart SAP Assistant

• SAP Tcode: WCWB05 - Display Complaint

  
  Overview:
  The SAP transaction code WCWB05 is used to display complaints in the SAP system. It is a part of the SAP Quality Management (QM) module and is used to view and analyze customer complaints. 
  
  Functionality: 
  WCWB05 allows users to view and analyze customer complaints in the SAP system. It provides a detailed overview of the complaint, including the customer, product, and complaint details. The transaction code also allows users to view the status of the complaint, as well as any related documents or notes. 
  
  Step-by-step How to Use: 
  1. Enter transaction code WCWB05 in the command field. 
  2. Enter the complaint number in the Complaint field. 
  3. Click on Execute (F8). 
  4. The complaint details will be displayed on the screen. 
  5. To view related documents or notes, click on the Documents/Notes tab at the bottom of the screen. 
  6. To view the status of the complaint, click on the Status tab at the bottom of the screen. 
  7. To exit, click on Back (F3). 
  
  Other Recommendations: 
  It is recommended that users familiarize themselves with all of the tabs available in WCWB05 before using it to view and analyze customer complaints. This will ensure that all relevant information is available when needed. Additionally, users should ensure that they have appropriate authorization before using this transaction code.