How to use RCCMREP04 - Agent Profile Report

RCCMREP04 - Overview

• Transaction Code: RCCMREP04

  Description: Agent Profile Report

  Release: S/4HANA and ECC 6

• • Program: RCCMREP04

    Screen: 100

    Authorization Object:

  • Development Package: CCMA

    Package Description: Customer Interaction Center Components

    Parent Package: APPL

  • Module/Component: CS-CI-CIC

    Description: Customer Interaction Center

RCCMREP04 - Details

• SAP Tcode: RCCMREP04 - Agent Profile Report

  
  Overview:
  RCCMREP04 is a SAP transaction code used to generate an Agent Profile Report. This report provides an overview of the agent’s performance and activities in the system. It is used to monitor and analyze the performance of agents in the system. 
  
  Functionality: 
  The Agent Profile Report provides a comprehensive overview of an agent’s performance and activities in the system. It includes information such as the number of calls handled, average call duration, average wait time, and other metrics. This report can be used to identify areas of improvement and to track agent performance over time. 
  
  Step-by-step How to Use: 
  1. Enter transaction code RCCMREP04 in the SAP command field. 
  2. Select the “Agent Profile Report” option from the list of available reports. 
  3. Enter the desired date range for the report. 
  4. Select the desired agent from the list of available agents. 
  5. Click “Execute” to generate the report. 
  6. The report will be generated and displayed on screen. 
  
  Other Recommendations: 
  It is recommended that users review the Agent Profile Report regularly to monitor agent performance and identify areas of improvement. Additionally, users should use this report to track agent performance over time and make adjustments as needed.