How to use RCCMREP02 - Organization/Agent Call Vol. (DNIS)

SAP Transaction Code - Details

• Transaction Code: RCCMREP02

  Description: Organization/Agent Call Vol. (DNIS)

  Release: S/4HANA and ECC 6

• • Program: RCCMREP02

    Screen: 1000

    Authorization Object:

  • Development Package: CCMB

    Package Description: Customer Interaction Center Components

    Parent Package: APPL

  • Module/Component: CS-CI-CIC

    Description: Customer Interaction Center

Smart SAP Assistant

• SAP Tcode: RCCMREP02 - Organization/Agent Call Vol. (DNIS)

   Report
  
  Overview:
  RCCMREP02 is a SAP transaction code used to generate an Organization/Agent Call Volume (DNIS) Report. This report provides information about the number of calls received by an organization or agent, as well as the duration of each call. 
  
  Functionality: 
  The Organization/Agent Call Volume (DNIS) Report provides a detailed overview of the number of calls received by an organization or agent, as well as the duration of each call. It also provides information about the average call duration, total call duration, and total number of calls. This report can be used to analyze call volume trends and identify areas for improvement. 
  
  Step-by-step How to Use: 
  1. Enter transaction code RCCMREP02 in the command field. 
  2. Select the organization or agent for which you want to generate the report. 
  3. Select the date range for which you want to generate the report. 
  4. Click “Execute” to generate the report. 
  5. The report will be generated and displayed on the screen. 
  
  Other Recommendations: 
  It is recommended that you review the report regularly to identify any areas for improvement in terms of call volume and duration. Additionally, it is important to ensure that all data entered into the system is accurate and up-to-date in order to ensure accurate reporting results.