How to use RCCMREP01 - Organization/Agent Time Report

SAP Transaction Code - Details

• Transaction Code: RCCMREP01

  Description: Organization/Agent Time Report

  Release: S/4HANA and ECC 6

  Menu Path:

  • Logistics > Equipment and Tools Management > Information System > Report Selection > Customer Interaction > Organization/Agent Time Report
  • Logistics > Customer Service > Information System > Report Selection > Customer Interaction > Organization/Agent Time Report
  • Information Systems > General Report Selection > Customer Service > Customer Interaction > Organization/Agent Time Report

• • Program: RCCMREP01

    Screen: 1000

    Authorization Object:

  • Development Package: CCMB

    Package Description: Customer Interaction Center Components

    Parent Package: APPL

  • Module/Component: CS-CI-CIC

    Description: Customer Interaction Center

Smart SAP Assistant

• SAP Tcode: RCCMREP01 - Organization/Agent Time Report

  
  Overview: 
  RCCMREP01 is a SAP transaction code used to generate an organization/agent time report. This report provides information about the time spent by agents and organizations on various tasks. It can be used to analyze the efficiency of the organization and its agents. 
  
  Functionality: 
  RCCMREP01 allows users to generate a report that displays the time spent by agents and organizations on various tasks. The report can be filtered by date, agent, organization, and task type. It also provides information about the total time spent on each task, as well as the average time spent on each task. 
  
  Step-by-step How to Use: 
  1. Enter transaction code RCCMREP01 in the command field. 
  2. Select the date range for which you want to generate the report. 
  3. Select the agent or organization for which you want to generate the report. 
  4. Select the task type for which you want to generate the report. 
  5. Click “Execute” to generate the report. 
  6. The report will be displayed in a table format with columns for total time spent, average time spent, and task type. 
  7. To save or print the report, click “Save” or “Print” respectively. 
  
  Other Recommendations: 
  It is recommended that users review the report regularly to ensure that agents and organizations are working efficiently and effectively. Additionally, users should use this report to identify areas where improvements can be made in order to increase efficiency and productivity.