How to use RCCMREP03 - Agent Activities

RCCMREP03 - Overview

• Transaction Code: RCCMREP03

  Description: Agent Activities

  Release: S/4HANA and ECC 6

• • Program: RCCMREP03

    Screen: 1000

    Authorization Object:

  • Development Package: CCMB

    Package Description: Customer Interaction Center Components

    Parent Package: APPL

  • Module/Component: CS-CI-CIC

    Description: Customer Interaction Center

RCCMREP03 - Details

• SAP Tcode: RCCMREP03 - Agent Activities

   Report
  
  Overview: 
  RCCMREP03 is an SAP transaction code used to generate a report of agent activities. This report provides an overview of the activities of agents in a particular period. It can be used to analyze the performance of agents and identify areas for improvement. 
  
  Functionality: 
  RCCMREP03 allows users to generate a report of agent activities in a particular period. The report includes information such as the number of calls handled, average call duration, and average wait time. It also provides an overview of the performance of each agent, including their average rating and customer satisfaction score. 
  
  Step-by-step How to Use: 
  1. Log into SAP and enter transaction code RCCMREP03. 
  2. Select the period for which you want to generate the report. 
  3. Select the type of report you want to generate (e.g., daily, weekly, monthly). 
  4. Select the agents whose activities you want to include in the report. 
  5. Click “Generate Report” to generate the report. 
  6. The report will be generated and can be viewed or printed as needed. 
  
  Other Recommendations: 
  It is recommended that users review the report regularly to identify areas for improvement and ensure that agents are performing at their best. Additionally, users should use this report to track agent performance over time and make adjustments as needed.