How to use CRMC_IC_IDI_PROF - Intent Driven Interaction Profile

SAP Transaction Code - Details

• Transaction Code: CRMC_IC_IDI_PROF

  Description: Intent Driven Interaction Profile

  Release: S/4HANA only

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CRM_IC_IDI_SERVICE

    Package Description: Intent driven interaction services

    Parent Package: CRM_IC_APPL

  • Module/Component: CRM-IC

    Description: Interaction Center WebClient

Smart SAP Assistant

• SAP Tcode: CRMC_IC_IDI_PROF - Intent Driven Interaction Profile

  
  Overview: 
  CRMC_IC_IDI_PROF is a SAP transaction code used to maintain the Intent Driven Interaction Profile. This profile is used to define the parameters for the Intent Driven Interaction (IDI) feature in the SAP Customer Relationship Management (CRM) system. 
  
  Functionality: 
  The IDI feature allows users to interact with the CRM system using natural language. It uses machine learning algorithms to interpret user input and provide relevant responses. The profile defines the parameters for how the IDI feature should respond to user input, such as which language it should use, what type of response it should provide, and how it should handle errors. 
  
  Step-by-step How to Use: 
  1. Access the CRMC_IC_IDI_PROF transaction code in SAP. 
  2. Enter the desired parameters for the IDI feature. 
  3. Save your changes. 
  4. Test the IDI feature with sample user input to ensure that it is responding correctly. 
  
  Other Recommendations: 
  It is recommended that users regularly review and update their IDI profile to ensure that it is optimized for their specific needs. Additionally, users should monitor the performance of their IDI feature and adjust their profile accordingly if necessary.