How to use CRMC_IC_INT_PWP - Maintain Pre Wrap Up types


CRMC_IC_INT_PWP - Overview

  • Transaction Code: CRMC_IC_INT_PWP

    Description: Maintain Pre Wrap Up types

    Release: S/4HANA only

  • Show technical details Hide technical details
    • Program:

      Screen: 0

      Authorization Object:

    • Development Package: CRM_IC_5X_CUSTOMIZING

      Package Description: Telco IC WebClient Customizing

      Parent Package: CRM_IC_5X

    • Module/Component: CRM-IC

      Description: Interaction Center WebClient


CRMC_IC_INT_PWP - Details

  • SAP Tcode: CRMC_IC_INT_PWP - Maintain Pre Wrap Up types
    
    Overview: 
    CRMC_IC_INT_PWP is a SAP transaction code used to maintain pre wrap up types in the SAP system. It is used to define the types of pre wrap up activities that can be used in the system. 
    
    Functionality: 
    This transaction code allows users to maintain pre wrap up types in the system. This includes creating, editing, and deleting pre wrap up types. It also allows users to assign a description and a priority to each type. 
    
    Step-by-step How to Use: 
    1. Enter the transaction code CRMC_IC_INT_PWP into the command field. 
    2. The list of existing pre wrap up types will be displayed. 
    3. To create a new type, click on the “Create” button. 
    4. Enter a description and priority for the new type and click “Save”. 
    5. To edit an existing type, select it from the list and click “Edit”. 
    6. Make any necessary changes and click “Save”. 
    7. To delete an existing type, select it from the list and click “Delete”. 
    8. Confirm the deletion by clicking “Yes” in the confirmation window that appears. 
    9. When finished, click “Back” to return to the list of pre wrap up types or “Exit” to exit the transaction code. 
    
    Other Recommendations: 
    It is recommended that users only create, edit, or delete pre wrap up types when absolutely necessary as this could have an impact on other areas

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CRMC_IC_INT_PWP - Related Tcodes


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