How to use CRMC_IC_INT_PWP - Maintain Pre Wrap Up types

SAP Transaction Code - Details

• Transaction Code: CRMC_IC_INT_PWP

  Description: Maintain Pre Wrap Up types

  Release: S/4HANA only

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CRM_IC_5X_CUSTOMIZING

    Package Description: Telco IC WebClient Customizing

    Parent Package: CRM_IC_5X

  • Module/Component: CRM-IC

    Description: Interaction Center WebClient

Smart SAP Assistant

• SAP Tcode: CRMC_IC_INT_PWP - Maintain Pre Wrap Up types

  
  Overview: 
  CRMC_IC_INT_PWP is a SAP transaction code used to maintain pre wrap up types in the SAP system. It is used to define the types of pre wrap up activities that can be used in the system. 
  
  Functionality: 
  This transaction code allows users to maintain pre wrap up types in the system. This includes creating, editing, and deleting pre wrap up types. It also allows users to assign a description and a priority to each type. 
  
  Step-by-step How to Use: 
  1. Enter the transaction code CRMC_IC_INT_PWP into the command field. 
  2. The list of existing pre wrap up types will be displayed. 
  3. To create a new type, click on the “Create” button. 
  4. Enter a description and priority for the new type and click “Save”. 
  5. To edit an existing type, select it from the list and click “Edit”. 
  6. Make any necessary changes and click “Save”. 
  7. To delete an existing type, select it from the list and click “Delete”. 
  8. Confirm the deletion by clicking “Yes” in the confirmation window that appears. 
  9. When finished, click “Back” to return to the list of pre wrap up types or “Exit” to exit the transaction code. 
  
  Other Recommendations: 
  It is recommended that users only create, edit, or delete pre wrap up types when absolutely necessary as this could have an impact on other areas of the system that rely on these types. Additionally, users should always ensure that they have a backup of any changes they make before saving them in case they need to revert back to a previous version at any point in time.